AI - Product Analyst

About the role

Join us as an AI Product Analyst within Finxact Experience at Fiserv, a global leader in fintech and payments. Your role will involve shaping the future of Finxact’s Applied Intelligence capabilities, collaborating with various teams to improve productivity and platform adoption.

Responsibilities

• Partner with Product Owners and Engineering teams to define and deliver Finxact’s Applied Intelligence suite, including Finxact Pro
• Collaborate with users and stakeholders to understand workflows, pain points, and opportunities where AI can improve productivity and outcomes
• Gather and document requirements, translate them into user stories and acceptance criteria, and support backlog refinement activities
• Analyze customer feedback, usage metrics, and market trends to identify opportunities for product improvements and innovation
• Help shape practical and trustworthy AI-assisted experiences that simplify complex financial and technical workflows
• Support the agile product development lifecycle, including backlog management, sprint planning, testing, and release activities
• Create and execute AI evaluation frameworks (Evals) to benchmark model behavior, retrieval quality, and agent performance, ensuring experiences remain reliable, trustworthy, and effective
• Work cross-functionally with Product, Engineering, Design, Marketing, and Enablement teams to drive successful launches and adoption
• Stay informed on emerging AI technologies and industry trends to identify opportunities that enhance the Finxact platform

Requirements

• 4+ years of experience in product management, business analysis, consulting, technology, or a related role
• 2+ years of experience working within Agile development environments
• Demonstrated interest in AI technologies and experience leveraging AI tools to improve workflows or solve real business problems
• Strong analytical, communication, and collaboration skills with the ability to work effectively across cross-functional teams
• Experience using product and AI tools such as Jira, Figma, Claude, or similar platforms
• Ability to synthesize complex technical and business concepts into clear and actionable requirements
• Bachelor's degree in business, computer science, engineering, or a related field or an equivalent combination of education, work, and/or military experience
• Legally authorized to work in the U.S. without need for sponsorship now or in the future

Preferred Qualifications

• Experience working within fintech, banking, payments, or financial services technology
• Experience with AI agents, MCP servers, agentic workflows, or AI observability tooling
• Exposure to user research, workflow analysis, or UX principles
• Experience working with SaaS or developer-focused platforms

Benefits

Fiserv offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Learn more about our benefits here: [Insert link to benefits page]

Pay

The salary range for this role is $80,000 - $120,000 annually. Actual compensation will vary based on experience and qualifications.

Schedule

This role is full-time and works standard business hours. Remote work is available for qualified candidates.