Product Advocate, McLeod University

Purpose of this Position

The purpose of this role is to support the effectiveness and continuous improvement of Core Training Services by coordinating team resources, mentoring trainers, and contributing to both customer-facing and internal initiatives. This position ensures high-quality training delivery through collaboration, certification oversight, and hands-on support, while also assisting with operational processes such as scheduling, queue management, and onsite preparation. By identifying improvement opportunities and actively engaging with team members and customers, this role helps drive consistency, efficiency, and excellence in training services.

Essential Duties and Responsibilities

• Maintain ongoing alignment between Core Services and Product teams by attending sprint reviews and engaging in regular discussions to stay informed on new features, enhancements, and defect resolutions.
• Ensure product development is effectively translated into real-world application by aligning product intent with Core's operational execution, training, and customer needs.
• Act as a liaison between Core teams and Product Development by reviewing product issues, determining escalation, and communicating upcoming fixes.
• Create and maintain shared spreadsheet listing products, product owners (wiki), and who can support these products.
• Partner directly with Product Owners to validate functionality, clarify expected system behavior, and resolve gaps between design and real-world use.
• Align and guide teams to ensure readiness and enablement, while leaving execution to the appropriate teams.
• Partner with Product Documentation to stay informed on available and upcoming content and release timing, ensuring training teams are aligned and equipped with the most current resources.
• Act as a cross-functional partner between Core Services and Product Development in emerging product initiatives and strategic projects to maintain early insight, validate use cases, and prepare internal teams for upcoming capabilities.
• Participate in Shadow Trips for Early Adopters.
• Travel up to 15%. Overnight or weekend travel may be required.

Competencies

• Maintain alignment with Product teams.
• Translate product changes into practical applications.
• Coordinate product issues and release readiness.
• Support documentation, strategic initiatives, and early adopters.
• Ability to learn internal software and systems.
• Strong oral and written communication skills.
• Ability to communicate complex concepts to a broad range of stakeholders.
• Ability to manage competing projects and priorities efficiently.
• Ability to communicate clearly and effectively.
• Ability to work within a team.
• Strong proofreading abilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's with 2+ years of training or education experience, required; or High School Diploma or equivalent and 6+ years of training or education experience, required.
• Minimum 2 years of McLeod Software training or support experience, required.
• Working knowledge of the trucking and transportation industry, preferred.
• Intermediate knowledge of Microsoft Office Suite.
• 2+ years of experience with McLeod's suite of products, required (i.e., LoadMaster, PowerBroker, and/or DocumentPower).