Produce Evening Supervisor

About the role

Festival Foods is a Wisconsin grocer dedicated to community service and guest satisfaction. This position is located at 3007 Mall Drive, Eau Claire, WI 54701.

Responsibilities

• Support the Produce Department Manager by working closely with all Produce associates to ensure a consistent shopping experience.
• Ensure adherence to company policies and procedures, and fulfill department goals and objectives.
• Promote Festival culture, customer service, and performance expectations to all Produce associates.
• Aid in training new Produce associates and provide re-training as necessary.
• Offer guidance and support to all Produce department associates.
• Maintain department standards by observing sales floor and back stock conditions and taking corrective actions.
• Manage inventory levels and ensure accurate pricing on products sold.
• Communicate and collaborate effectively with the Store Director, Produce Manager/Assistant Manager, other Department Managers, and Produce associates to uphold standards and exceed guest expectations.
• Provide exceptional customer service by assisting guests in finding items, taking orders, and handling special requests.
• Answer the telephone and assist callers using proper phone etiquette, addressing guest concerns and resolving issues.
• Lead by example, assisting all department associates with daily responsibilities while maintaining cleanliness of the department.
• Maintain food safety logs and ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm.

Qualifications

• Interpersonal Skills: Ability to deal tactfully and effectively with customers and all personnel.
• Communication Skills: Strong oral and written communication skills, with the ability to handle a diverse crew in a highly stressful environment.
• Safety Awareness: Complete understanding of all safety requirements and company safety policies, with the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
• Industry Knowledge: Knowledge of the retail food business, with a thorough understanding of perishable department operations, merchandising skills, and the ability to make timely and effective decisions.

Benefits

• Associate Discount: Enjoy a 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better planning and balance with your work schedule.
• Vision & Dental Insurance: Eligible for vision insurance and two dental coverage options designed to fit your needs.
• Total Well-being Support: Includes 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Care Coaches.
• 401(k): Offered to empower associates to save a portion of their paychecks for retirement. Festival Foods provides an annual discretionary match to help associates reach their savings goals.