Produce- Assistant Manager

About the Role

To process and stock quality merchandise on shelves and displays in a careful, clean, neat, and expedient manner. Ensure a variety of product is fresh and appealingly displayed for customers while maintaining excellent customer service.

Responsibilities

• Complete every section of the produce associate training program.
• Provide an open-door atmosphere conducive to high associate morale and excellent customer service.
• Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive, and Totally Team Oriented (RSTO).
• Commit to the “Golden Rule” and work with other associates to build a strong produce team.
• Promote the company image as a service-oriented operation where every associate greets, assists, renders efficient service, and thanks customers promptly and courteously.
• Ensure the department achieves performance standards outlined in the work and merchandising plan.
• Possess good communication skills, conduct and facilitate department meetings, delegate tasks, and use initiative and judgment to solve problems.
• Ensure all new department associates receive proper review, job descriptions, goals, and objectives.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Assist the department manager with inventory, security, and expense control.
• Ensure compliance with company policies and procedures, including state and federal laws (e.g., labor/scheduling laws, dress code, sanitation regulations).
• Resolve customer complaints to the full satisfaction of the customer.
• Merchandise and sign the department in accordance with community needs.
• Develop the best-trained produce team in the industry.
• Order, receive, unload, and store deliveries; store, price, date, rotate, and stock product for display and sale.
• Rotate all produce products in accordance with company policy and product code dates (first in, first out).
• Control proper storage to limit shrink and damaged goods.
• Maintain department merchandising goals and standards (e.g., gross profit, presentation).
• Assist the department manager with planning work schedules and breaks, ensuring payroll consistency and adherence to wage and hour policies.
• Maintain accurate records (receiving logs, invoices, inventory) and forward required documents for accounting purposes.
• Offer product samples, answer product questions, and assist customers in finding or suggesting products.
• Prepare special customer orders (e.g., fruit bowls, baskets, platters, watermelon boats).
• Minimize department expenses without compromising conditions or customer service (e.g., payroll, supplies, insurance costs).
• Control backroom and storage operations to ensure proper supply and product quality.
• Monitor cooler and display area temperatures; report refrigeration failures immediately.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Keep sales and work areas clean, orderly, and free from safety hazards.
• Exercise proper safety practices when lifting and moving product.
• Ensure all product labels, signs, and prices align with the product.

Secondary Responsibilities

• Restock and use supply items efficiently to eliminate waste and maintain low supply costs.
• Verify price checks for customers as needed.
• Ensure department associates adhere to company dress code standards (e.g., name tags, personal hygiene).
• Notify management of associate theft, customer shoplifting, unauthorized markdowns, or property defacement.
• Clean walls, fans, and drains in produce coolers, display cases, and work areas.
• Perform other duties assigned by management.

Requirements

• Must be 18 years of age with a High School diploma or equivalent.
• Successful experience in produce operations (e.g., merchandising, ordering, inventory, pricing).
• Ability to display initiative and work with limited supervision.
• Must be ServSafe certified.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work across multiple stores and a schedule based on business needs.
• Authorized to work within the U.S.

Physical Demands

The following physical demands may occur during each work shift:

• Occasionally (1-33%): Sitting, balancing, stooping, kneeling, crawling, climbing up to 8 feet, and crouching.
• Frequently (34-66%): Carrying and lifting up to 50 lbs, pushing and pulling up to 250 lbs, bending, and reaching at waist or overhead; twisting of back and neck; contact with sharp objects.
• Continuously (67-100%): Standing and walking on tile or concrete floors, handling, feeling, talking, seeing, smelling, and hearing; repetitive movement of the entire body.

Safety Risk Factors

The following safety risks may occur during each work shift:

• Occasionally (1-33%): Loud noise, slippery or crowded floor surfaces, hazardous equipment (mechanical moving parts), contact with skin irritants, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions.
• Frequently (34-66%): Twisting of back and neck, contact with sharp objects.

Machines, Tools, and Equipment Utilized

• Knives, case cutter, wrapper, scale, pineapple core machine, pallet jack, power jack, pressure washer, crate opener, trash compactor, pricing gun.

Working Conditions

Working environment is primarily inside, including exposure to cold temperatures.

Pay

The hiring range for this position is $19.40 - $25.20 per hour. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity.