Procurement Coordinator (Midshift) - Pasig

Responsibilities

• Triage incoming requirements to determine the most appropriate engagement path.
• Aid client with establishing or extending Statements of Work (SOW) and associated resource assignments.
• Work within established systems to set up or block/unblock suppliers for use.
• Coordinate with and support the operations team, ensuring Service Level Agreements (SLAs) are met.
• Handle or escalate client questions as needed.
• Assist in gathering and reporting on supplier performance.
• Log all client-reported issues and track resolution through to completion, ensuring high levels of customer satisfaction.
• Maintain and update monthly activity and performance reports, including program audit reports, SOW/project activity reports, invoice reports, etc.
• Constantly interact professionally via email and phone with clients, suppliers, and other partners.
• Ensure all projects are closed in the system upon notification of an end of engagement; notify the security department of end-of-assignment notifications, if applicable.

Qualifications

• Two years of procurement process-related experience.
• Bachelor's degree preferred.
• Customer focus and understanding of high-level service delivery.
• Excellent verbal and written communication skills.
• Accuracy in high-volume coordination activities.
• Analytical and problem-solving skills.
• Excellent documentation skills, with attention to detail and accuracy.
• Base knowledge of procurement and/or sourcing processes.
• VMS and/or eProcurement suite technology functionality.
• Amenable to mid-shift schedule and hybrid work setup (office is based in Ortigas, Pasig area).