Procurement Agent

Key responsibilities

• Manage, evaluate, and drive overall supplier performance to meet established expectations
• Monitor and report key supplier performance metrics to execute accountability, support continuous improvement, and facilitate corrective actions
• Provide clear direction and guidance to suppliers; enforcing compliance with contractual and operational requirements
• Prepare, lead, and facilitate recurring structured supplier performance reviews
• Proactively identify and evaluate supplier-related risks and opportunities; partner with suppliers to develop, implement, and execute successful mitigation and improvement plans
• Collaborate across enterprise supply chain, internal teams, and external partners, leveraging standard methodologies and tools to enhance supplier performance in support of program and customer needs
• Lead root-cause analysis and manage corrective and preventive actions with suppliers; oversee contested warranty claims and related resolution activities
• Manage airline customer escalations; acting as the primary liaison between operators, suppliers, and internal teams for non-performance or disputed issues
• Communicate timely, actionable performance-to-plan updates to leadership, cross-functional stakeholders, and customers using clear, concise verbal and written communication
• Develop and sustain strong professional relationships across the supply base, with customers, and among enterprise stakeholders

Basic Qualifications (Required Skills/ Experience)

• 1+ years of experience in Procurement and Supply Chain processes
• 1+ years of experience interacting with customers (both internal and external), at all levels, on a one-on-one basis and in group settings
• 1+ years of experience with Microsoft Office Products such as Outlook, PowerPoint, Excel, and Word
• Willing and able to travel domestically and internationally, as needed

Preferred Qualifications (Desired Skills/Experience)

• 5 + years of related work experience or an equivalent combination of education and experience
• 5+ years managing supplier quality and delivery performance
• 5+ years of experience working in Procurement and/or Contract Administration roles
• Bachelor's or Master's degree or equivalent work or military experience
• Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is preferred