Proctor

Responsibilities

• Adapting and responding to client requirements and requests for assistance.
• Maintaining assigned testing area’s schedules, equipment, communications, and managing risks and constraints.
• Monitoring testing area by checking-in all participants, enforcing compliance guidelines, replenishing classroom supplies, conducting pre-requisites and pre-work checks, and performing post-session room cleanup.
• Providing status updates to the Delivery Services Manager weekly, or more frequently if needed.
• Escalating any issues to the Delivery Services Manager in a timely manner.
• Staying updated on content requirements in the agreed subject matter areas.
• Assisting instructors in classes, including handing out papers, helping students with computers, and ensuring safety in the lab.

Requirements

• Minimum of one year of experience in customer service.
• Technical aptitude with PC, capable of logging in and navigating through various software applications, including Microsoft Excel.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently or as part of a team.
• Strong customer service skills.
• Able to work a flexible schedule supporting clients 24/7.
• Willing and able to support all Puget Sound locations: Everett, Seattle, and Renton.