Procore Support Specialist

Why E2 Optics?

Advance Your Career with E2 Optics

E2 Optics is a Woman-Owned technology integrator at the forefront of the data center revolution, powering the infrastructure behind AI, cloud computing, and future innovations.

Safety is E2 Optics' Number One Core Value

• Follow safe work practices in accordance with company and client worksite policies
• Promote Core Values to foster and safeguard a family-centric culture
• Manage and track end user training
• Deliver training sessions and distribute user guides and SOPs to team members
• Enforce company policies regarding data privacy and platform security

What You'll Do

• Onboard new users to Procore and assign standard roles and permissions based on company and project templates
• Process user departures by removing platform access promptly
• Push new projects to the portfolio
• Data Maintenance: Update the cost catalog and maintain vendor lists with accurate pricing data
• Collaborate with preconstruction, estimating, and procurement teams to standardize parts lists, material descriptions, and unit costs
• Input and manage routine bulk data updates while preserving data integrity
• Aid in document control tasks within the platform
• Technical Support: Provide first-line technical support to internal teams and field users
• Troubleshoot routine login issues
• Escalate complex bugs and system errors when necessary

What We Are Looking For

• High School Diploma or GED required
• Experience: 1+ years of experience utilizing Procore in an operational capacity (preferred)
• Procore Certification(s) (e.g., Procore Certified: Associate, Core Tools) (preferred but can be completed upon hire)
• Education: Degree or coursework in Construction Management, Business Administration, or related field (or equivalent experience)
• Exceptional Detail Orientation: High precision in data entry and user provisioning is critical
• Customer Service & Troubleshooting: Excellent communication and patience when assisting field and office users with technical platform issues
• Tech-Savvy & Adaptable: Quick to learn cloud-based platforms and proficient with Microsoft Office Suite (especially Excel for data formatting)

What We Offer

• Competitive pay
• Opportunities for professional development and career growth
• BICSI training facilities
• A supportive and inclusive work environment
• Health, dental, and vision insurance
• Paid time off and holidays

Work Environment and Physical Demands

• The standard work environment for this position is an indoors business office and construction environment.
• The noise level in the work environment is usually moderate.
• This role requires sitting, use of hands and arms, verbal communication, and occasional physical movement such as stooping or kneeling.
• The employee is frequently required to stand and walk.
• The employee must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 25 pounds.
• The employee must regularly carry and climb ladders to 20 feet.
• Must be able to operate equipment such as scissor lifts, telehandlers, boom lifts, and UTVs (buggies) if required to do so.
• The employee may also be required to work in tight and confined spaces.

Disclaimer

The above job definition information is intended to describe the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.