Processor Contracts Field ** $2000 Sign-On Bonus!**

CRITICAL TASKS

• Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro).
• Perform required Know Your Customer procedures, and complete any necessary follow through with law department to ensure compliance with company policy.
• Access customer credit file to validate availability of financing programs.
• Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained.
• Complete and send series of DocuSign envelopes in prescribed order to ensure efficient delivery and compliance.
• Ensure that signed contract paperwork is accurate and contains all necessary information and documentation when returned from customer.
• Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR).
• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval) at the time worksheet is received.
• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
• Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA.
• Transmit information or documents using mail, scanner, facsimile machine, DocuSign, e-mail.
• Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
• Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.
• Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence with co-workers, management and customers.
• Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner.
• Speak to customers and co-workers using clear, appropriate and professional language.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.

CRITICAL COMPETENCIES

• Analytical Skills
• Computer Skills
• Learning
• Arithmetic Computation
• Interpersonal Skills
• Teamwork
• Communications
• Applied Reading
• Listening
• Communication
• Writing
• English Language Proficiency
• Personal Attributes
• Integrity
• Stress Tolerance
• Dependability
• Adaptability/Flexibility
• Presentation
• Organization
• Detail Orientation
• Multi-Tasking
• Time Management

PHYSICAL ABILITIES

• Visual Acuity
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

PREFERRED QUALIFICATIONS

• High school diploma/G.E.D. equivalent
• Related work experience: 6 months
• No supervisory experience required