Processing Specialist
About the Company
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University.
Our colleagues come from a wide range of backgrounds and are part of a culture where doing exceptional work and making a meaningful difference for students and society are one and the same. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday) to enhance creativity, innovation, communication, and relationship-building.
About the Role
This position acts as a liaison between internal stakeholders and outside agencies to manage non-Title IV (TIV) funding on student accounts. The role promotes student success through accurate and responsive processing of non-TIV aid and provides support to internal customers and external agencies.
Responsibilities
- Supports internal customers and external agencies with responsive and professional communication via email, phone, SalesForce, and web conferencing.
- Works collaboratively with internal and external stakeholders to resolve student debt/balance concerns by asking appropriate questions.
- Utilizes systems to process Direct Bill, VA, and/or account receivable transactions with accuracy.
- Posts and reviews payment records including EFT, check, and credit transactions.
- Demonstrates understanding of compliance and regulations.
- Identifies opportunities and solutions to improve current methods and actively participates in organizational change.
- Demonstrates Covista values while being open and responsive to constructive feedback from mentor/supervisor.
- Completes various trainings to maintain access for vendors, federal agencies, banking, and loan systems.
- Collaborates with various Covista functions, applying knowledge of military, finance, and higher education policies to assist in resolving student account concerns.
- Actively participates in team meetings, special projects, and other duties as assigned.
- Performs regular, proactive reconciliation and follow-up to ensure accuracy and timely processing.
- Maintains service level agreements as determined by leadership.
- Maintains an annual quality assurance accuracy rating of 95% and above.
- Communicates effectively with colleagues and leadership.
- Complies with all policies and standards.
Requirements
- Bachelor’s Degree preferred.
- Outstanding customer service skills with a minimum of 1 year of customer service or related experience preferred.
- Ability to work in a flexible remote environment.
- High level of interpersonal, communication, time management, and analytical skills.
- Demonstrated critical thinking ability.
- Knowledge of higher education, military regulation, and/or accounts receivable experience preferred.
- Ability to work independently as well as function as part of a team.
- Proficiency in Microsoft Office, various web-based applications, and database software.
- Excellent math and analytical skills.
Pay
The expected salary range for this position is between $17 and $24 per hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience, training, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility.
Benefits
- Health, dental, vision, life, and disability insurance.
- 401k Retirement Program with a 6% employer match.
- 15 paid vacation days each calendar year.
- 12 paid holidays plus 2 floating holidays.
For more information related to benefits, visit https://careers.covista.com/benefits.
Schedule
Hybrid schedule with four in-office days per week (Monday–Thursday).