Processing Send Out CLS Senior Supervisor

About the role

Supervises employees in highly technical sub-specialty area. Directly oversees all the technical operations of the laboratory, enforcing standard operating procedures and research methods. Responsible for laboratory meeting quality assurance standards. Provides overall leadership and daily operational management support for the Clinical Laboratory Central Processing, Send Out, Call Center, and Outreach at the assigned site.

Responsibilities

• Directly supervises assigned staff performing highly technical sub-specialty operations.
• Maintains updated highly technical sub-specialty clinical policies and procedures manual.
• Monitors compliance with sub-specialty processes so the laboratory meets all clinical requirements and health, environmental and safety regulations.
• Implements innovations in research methods and processes and new state of the art technologies.
• Implements quality assurance systems and responsible for the lab's performance improvement.
• Oversees the clinical applications in the laboratory information system.
• Verifies data is accurate by performing routine checks using queries, visual review and other appropriate means.
• Stores and disseminates technical data.
• Organizes clinical records and documents generated by laboratory operations, maintaining all necessary testing records.
• Aids and provides input to the laboratory budget and pricing of services.
• Conducts short and long range budget planning.
• Minimizes deviations of actual vs budget for FTEs and non-labor expenses.
• Ensures proper care and maintenance of equipment is conducted and documented.
• Ensures the laboratory has appropriate resources, supplies and space.
• Manages and supervises personnel performance and productivity of the CB Processing, Sendout, and other assigned sections.
• Manages staffing levels, labor, evaluations, disciplinary actions, and training.
• Conducts non-disciplinary actions as appropriate.
• Ensures the Processing section is in compliance with TJC, CAP and State of California regulations.
• Maintains all pertinent documents in inspection ready state, and delegates responsibility to other staff so that unannounced inspections are covered at all times.
• Serves as the laboratory primary point of contact for clinics, physicians, health care providers, and other staff with questions or concerns regarding the lab.
• Serves as site administrator for external information systems such as state or national databases needed by the laboratory.
• Validates accuracy of laboratory data added.
• Designs reports that present laboratory results for requesting entities such as clinic.

  Qualifications

  • Maintains current knowledge of laboratory concepts, new methodologies and advances in the field of specimen processing, automation, and procedures.
  • Ability to apply principles in a clinical laboratory setting.
  • Knowledge of Clinical Laboratory, medical center, HR and UC policies and processes.
  • Thorough knowledge of all relevant sub-specialty area industry, health and safety, federal, and state regulations.
  • Highly developed personal organizational skills.
  • Knowledge of quality assurance methods and ability to apply principles to design quality systems.
  • Proven ability to multi-task and reliably manage multiple projects through from inception to completion on schedule in a complex, challenging environment.
  • Flexibility to adjust to constantly changing priorities.
  • Verbal and written communication skills to explain technical clinical specialty concepts, actively listen, persuade, advise, and counsel.
  • Skills to perform data checks using queries, visual review and other appropriate means to verify data accuracy.
  • Skills to evaluate issues and identify solutions within defined procedures and policies.
  • Demonstrated ability to solve problems and suggest solutions through critical thinking process.
  • Interpersonal skills to independently convey information with authority, handle highly sensitive matters and interact with high level contacts from other organizations.

  Preferred Qualifications

  • Five years of recent experience in Processing, Sendouts, and other assigned sections of which at least 3 years must have been in a supervisory position.

  About UCSF

  The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values . In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here . Join us to find a rewarding career contributing to improving healthcare worldwide.