Processing Review Revenue Agent Senior

The Department does NOT sponsor Science, Technology, Engineering & Mathematics (STEM) Optional Practical Training (OPT) (Form I-983) or non-immigrant work visas for this position.

This is a 100% in-office position.

About the role

This is advanced, specialized work within the Department of Revenue involved with analyzing tax returns for complete and accurate information. The Revenue Agent Senior communicates with all levels of staff, including management, to resolve tax issues, serves as an expert in specific tax categories, and provides technological and procedural assistance to resolve complex tax issues. Collaborates on complex tax situations involving statutes, regulations, and other policy matters. Ensures returns are processed efficiently, accurately, and timely. Updates and writes procedures as needed, provides institutional knowledge, and suggests system changes required to implement and support multiple tax programs. Receives and provides written and verbal communication to resolve taxpayer filings.

Responsibilities

• Resolves complex issues that cannot be resolved by teammates and answers complex processing questions from management and staff within the agency regarding tax programs, including written correspondence and phone calls with taxpayers, accountants, attorneys, and other authorized representatives.
• Monitors teammates' daily work performance and provides input to supervisors for initial probation and performance evaluations.
• Identifies internal programming and software issues and resolves them with IT staff.
• Provides extensive one-on-one training of teammates.
• Acts as a work leader, plans, directs, and assigns work with limited supervision.
• Makes computer system suggestions to improve the accuracy and efficiencies for processing tax returns, testing new changes prior to implementation to ensure proper outcomes.
• Creates and maintains procedures for all processes in assigned area.

Requirements

• Associate’s Degree in business plus two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.
• OR three years of increasingly responsible experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.

Preferred Qualifications

• One-year experience in researching and analyzing tax returns and interpretation of tax policies, laws, rules, or regulations.
• Knowledge of processes and/or procedures for processing tax returns; mathematics and accounting; resources available for researching tax laws, rules, and regulations.
• Skills in identifying trends and/or unique sets of data; recognizing priorities; good judgment and logic in solving problems.
• Ability to communicate clearly and concisely; utilize interpretive techniques to determine information sought; organize and verify tax data/information from computer-generated reports; set priorities; relate effectively with people representing a wide variety of backgrounds; interpret difficult tax situations for taxpayers; determine why a taxpayer is not following the tax laws; use independent judgment; monitor the work of others.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you get the most out of your career and life. Benefit eligibility may vary by position, agency, and employment status. For more information on benefits, please visit: statejobs.nebraska.gov/index.html#benefits.

Pay

$22.503 per hour.