Processing Lead

About the role

The Authentication Guarantee Team Lead supports daily eBay operations and inspires team excellence. The role involves ensuring every item is handled with care, maintaining the highest standards, and fostering a culture of continuous learning and career development.

Responsibilities

• Support and oversee daily eBay operations, ensuring we work backwards from collector needs and maintain the highest standards—because getting it right is non-negotiable.
• Monitor team performance and report on metrics (exceptions tracking, inbound/outbound mail, accuracy), providing accurate data for informed decisions.
• Seek feedback early and often—listen to team members, resolve conflicts with empathy, escalate when necessary, and always assume positive intent.
• Set clear team goals with supervisors and eBay leadership, starting with why to ensure everyone understands the goal and problem we're solving.
• Recognize high performance and reward accomplishments, reinforcing our culture of excellence.
• Discover training needs and provide coaching that fosters continuous learning and helps team members pursue long-term careers.
• Put the skunk on the table—share challenges transparently and early to address issues before they escalate.
• Collaborate with internal and external partners to ensure seamless operations aligned with our collector-first mission.
• Facilitate huddles, manage inventory/cycle counts, and reassign duties as needed.
• Lead by example and champion all company policies, including safety, attendance, and security.

Requirements

• 4-6 years of experience in a hands-on role in collectibles grading or authentication, fragile item handling, mail processing or shipping, or as an art or antiques handler or technician or similar position.
• Leads with Integrity—makes honest, ethical decisions because trust is our brand.
• Kind and respectful—assumes positive intent, provides constructive feedback, and creates an inclusive environment.
• Exceptional communicator (written and verbal) who articulates ideas clearly and justifies decisions confidently.
• Decisive problem-solver with high emotional intelligence who Plays to Win the Game through long-term thinking.
• Highly organized and detail-oriented with focused attention—you "sweat the small stuff" and conduct research meticulously.
• Effective at conflict resolution, breaks down problems into foundational truths, and questions assumptions.
• Empowers teams through coaching, fosters continuous learning, and encourages knowledge sharing.
• Thrives in fast-paced environments, delegates effectively, and maintains a positive attitude.
• Punctual, prepared, responsible, and adaptable with strong teamwork skills.
• High school diploma or equivalent education background preferred, or equivalent work experience.

Qualifications

• High school diploma or equivalent education background preferred, or equivalent work experience.

Skills

• Exceptional communication (written and verbal).
• Decisive problem-solving.
• High emotional intelligence.
• Leadership and team management.
• Conflict resolution.
• Continuous learning and development.
• Attention to detail.
• Organizational skills.
• Teamwork and collaboration.

Benefits

• Health Insurance: Medical, Dental, and Vision.
• Additional Benefits: Fertility, Commuter, and Educational Assistance.
• 401(k) Matching Plan.
• Vacation: Paid vacation.
• Holiday Pay: Ten company paid holidays.
• Employee Discounts: Discounts on select grading services for approved submissions.
• Flexible Hours: Varying shifts.

Pay

The hourly range for this position is $23 - $26. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Schedule

Monday - Friday, 6am - 2:30pm.