Process Support Engineer - SEM

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build, and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips—the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables exciting technologies like AI and IoT.

About the Role

As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment. PSEs work closely with customers and R&D teams to develop leading-edge processes used to manufacture advanced semiconductor chips, and create hypothesis experiments and design of experiments (DOEs). You'll analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments. Additionally, you will troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues.

Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal, and Implant.

The Global Field Group (GFG) at Applied Materials is the frontline organization responsible for installing, sustaining, and optimizing the industry’s most advanced semiconductor manufacturing equipment at customer sites around the world. GFG partners closely with customers to ensure tools operate at peak performance, enabling reliable, high-volume production of leading-edge chips. Through a combination of deep technical expertise, rapid problem-solving, and close collaboration with engineering and product teams, GFG plays a critical role in turning innovation into real-world manufacturing success.

Why Join Us

• Pioneering Innovation: Be part of a team that drives technological advancements and shapes the future of the semiconductor industry.
• Collaborative Environment: Work in a dynamic, collaborative culture that values innovation, encourages creativity, and fosters professional growth.
• Strategic Impact: Your role will directly influence our success and nurture key customer relationships.

Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• Works closely with customers to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Analyze process and tool data to identify trends, troubleshoot issues, and support decision-making.
• Deliver clear written and verbal communication to customers and internal stakeholders.
• Prepare and deliver presentations on findings, progress, recommendations, and technical updates.

Requires knowledge of 3 or more processes on 1 or more technologies.

Requirements

• Minimum 5 years in Semiconductor Capital Equipment or similar high-tech industry.
• Preferred experience: 3+ years in Applications or Process Engineering.
• Bachelor’s Degree in STEM field.

Preferred Qualifications

• Experience using semiconductor real-time defect analysis tools, relevant analytical or metrology tools.

Pay

Salary: $86,500.00 - $119,000.00

Schedule

• Time Type: Full time
• Travel: Yes, 25% of the time

Benefits

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

• Comprehensive benefits package
• Eligibility for bonus and stock award program (as applicable)
• Relocation eligible

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.