Process & Strategy Analyst I

About The Opportunity

The Process & Strategy Analyst I provides structured analysis, documentation, and implementation support across the Chief Customer Organization. The role helps teams understand how work operates today, where breakdowns occur, and what information is needed to improve processes, systems, handoffs, and customer outcomes.

Responsibilities

• Gathering information through interviews, observation, document review, system review, customer feedback, and available data
• Map current-state journeys, workflows, roles, ownership, handoffs, systems, integrations, and data flows
• Organizing qualitative and quantitative evidence, test assumptions, and support root-cause analysis
• Develop baseline measures, summaries, and visualizations that help teams distinguish symptoms from underlying process, system, data, policy, or ownership issues
• Translating findings into clear process documentation, business rules, functional requirements, acceptance criteria, decision records, and defined outcomes
• Support future-state design and accurately maintain changes, open questions, dependencies, and approvals
• Developing and executing test scenarios, document results, support defect resolution, and help coordinate launch-readiness activities
• Contributing to communications, training materials, operating procedures, adoption tracking, and post-launch reviews
• Creating and maintaining reusable process maps, templates, playbooks, knowledge articles, inventories, and lessons learned
• Identify recurring documentation, handoff, or operating gaps and recommend practical improvements to shared ways of working

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• 2-4 years of progressively responsible experience in business analysis, process analysis, operations, customer experience, product operations, systems analysis, implementation support, or related work
• Experience gathering and synthesizing information from business, operational, customer, system, or data sources
• Experience mapping processes, workflows, ownership, systems, or data flows
• Experience supporting root-cause analysis, requirements development, testing, or implementation
• Experience maintaining accurate documentation, decisions, risks, and follow-up actions
• Experience working with cross-functional business and technical partners

Benefits

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long-Term Disability Insurance
• Employee Discount

Pay

FASHIONPHILE reasonably expects the range to be $65K-$80K for this position. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience.