Business Process Analyst I

Business Process Analyst I

under About the role or maybe under Responsibilities? But they are not responsibilities. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; we could also use other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we should map all content into those sections. Physical Demands and Working Conditions could go under About the role as a paragraph. CJIS background check could also go under About the role or maybe under Requirements? It's a condition of employment; could be part of Requirements. Conditions of Employment (EEO) is boilerplate to remove. So we can drop EEO boilerplate. The CJIS background check is substantive; we should keep it. Could place under Requirements (maybe as part of minimum qualifications). Or under About the role. We need to avoid repeating job title as heading. Also do not put Job ID/requisition numbers as headings. We need to output ONLY the HTML fragment, no /, no markdown fences. Let's craft:

About the role

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Business Process Analyst I job is available with the City of Fort Worth Municipal Court – Clerk of Court division. This position serves as a frontline business process and systems support analyst for Municipal Court Services. The Business Process Analyst provides daily operational support to Court staff and serves as an initial point of contact for issues involving departmental systems, business processes, procedures, workflows, and user training. The Business Process Analyst I analyzes operational and system-related issues to identify symptoms and potential root causes, determine the appropriate course of action, and resolve or escalate issues as necessary. The position will assist with documenting and improving business processes, testing and implementing system or process changes, and providing systems and procedural training to Court staff. The Business Process Analyst I will work collaboratively with Court staff, other analysts, Information Technology Solutions (ITS), vendors, and other City departments to support consistent, efficient, and reliable Court operations. Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions. Sedentary work – depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Responsibilities

• Provides daily operational, process, and system support to Municipal Court employees using departmental applications, systems, workflows, and established business procedures
• Serves as an initial point of contact for operational and system-related issues; gathers relevant information, evaluates business impact, performs initial troubleshooting, and determines the appropriate resolution or escalation
• Resolves operational and system issues within assigned responsibilities and coordinates escalation of more complex issues to the direct supervisor, Customer Solutions Analyst, Information Technology Solutions (ITS), or applicable vendor as directed.
• Tracks assigned issues through resolution and communicates status as appropriate
• Provides systems, process, and procedural training to Municipal Court employees, including new employee training, refresher training, and training associated with new systems, enhancements, or procedural changes. Training includes case management system micro-training and desktop hardware use and proficiency.
• Develops and maintains user guides, quick-reference materials, procedures, and other training and support resources
• Participates in system, application, and business-process testing, including developing or executing test scenarios, documenting results and defects, validating corrections, and supporting user acceptance testing
• Maintains departmental technology resources, including asset inventory and tracking, equipment deployment, and first-level troubleshooting of PCs, laptops, printers, and related equipment. Assists with maintaining departmental SharePoint sites, internal distribution and communication groups, and updates to the Municipal Court public webpage
• Assists with creating and maintaining content for the Court's digital display systems, event notices, and informational content displayed in Court facilities using approved design and content tools
• Supports departmental outreach and offsite operations, including equipment setup, configuration, and on-site technical support for Court in the Community, True Worth, and similar Court programs and events
• Performs other related duties as required

Requirements

• Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Public Administration, Management Information Systems or related field
• Valid Texas Driver’s License

Qualifications

• Experience troubleshooting and supporting business applications, end-user systems, and desktop hardware
• Experience testing software applications, system enhancements, or business processes, including documenting test results and identified issues
• Experience developing and delivering end-user training for business applications, systems, or operational processes

Benefits

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

Pay

$26.57 - $33.21/hr.

Schedule

Monday – Friday 8 am – 5 pm; Some evening/weekend work required.

or drop it." So we could include a short p under About the role or separate small p. But we already have About the role paragraph; we could add a sentence: "Job posting closes Thursday, October 1, 2026." That is minor metadata; we can include it in About the role paragraph. Let's add at end of About the role paragraph. Thus final HTML fragment includes those sections. Check we didn't repeat job title as heading. Good. We didn't include Skills section (no specific content). Good. We didn't include Pay/Schedule/Benefits unless present; we have them. We removed boilerplate EEO, legal, scam-warning, navigation, etc. We removed "Apply Now!", "Find Out More!", "Come be part of something special in Fort Worth." etc. We kept all substantive info: pay, schedule, benefits, intro about city, role description, responsibilities, minimum qualifications, preferred qualifications, physical demands, working conditions, CJIS background check, disqualifications. We included physical demands and working conditions in About the role paragraph. We included CJIS background check and disqualifications there