Process Specialist - Total Rewards

The Opportunity

The HR Process Specialist leads initiatives to analyze, optimize, and transform HR processes across the employee lifecycle. This role partners with HR Centers of Excellence, field HR teams, and cross-functional stakeholders (e.g., Finance, IT, Legal), and HRIS to identify inefficiencies, streamline workflows, implement technology-enabled solutions, and support a consistent, scalable employee experience across hourly, salaried, union, and non-union populations.

What you will do?

• Map current HR processes using tools such as Visio, Blueworks or Lucidchart; conduct time/motion, touchpoint, and pain point analysis
• Identify opportunities to automate manual and repetitive HR processes using existing tools (e.g., UKG workflows, Ivanti cases, SuccessFactors process chains)
• Standardize processes where possible, while ensuring compliance with legal, fiscal, regulatory, statutory, jurisdictional, and collective bargaining agreements
• Lead root cause analysis to uncover underlying process issues across hire-to-retire workflows
• Design future-state processes leveraging lean, Six Sigma, or service design principles
• Build and manage the HR process design workshops and improvement projects aligned with enterprise priorities
• Partner with HRIS, IT, and HR systems teams to automate workflows and enable self-service
• Translate business needs into system and data requirements (e.g., Oracle, Workday, UKG Pro, CornerStone, iCIMS)
• Participate in user testing, change management, and rollouts for new tools or enhancements
• Define and track process KPIs (e.g., turnaround time, cost per transaction, employee effort)
• Analyze process and case data (e.g., from Ivanti or Salesforce) to identify trends and improvement opportunities
• Maintain a central repository of process documentation and version control (HR Process Taxonomy)
• Act as a thought partner to HR COEs in designing scalable programs (e.g., Recruiting, onboarding, Benefits delivery)

Required Qualifications

• 3+ years in HR operations, business process improvement, or HR transformation roles
• Experience supporting field-heavy organizations with both hourly and salaried populations
• Demonstrated success leading cross-functional process improvement efforts
• Proficient in process mapping, Lean/Six Sigma tools, and HR systems (e.g., UKG, Workday, Oracle, Cornerstone, SAP SuccessFactors, iCIMS)
• Strong analytical and project management skills
• Excellent communication and facilitation abilities across all levels of the organization

Preferred Qualifications

• Process orientation: Able to see both the big picture and process-level details
• Business acumen: Understands how HR processes impact business performance
• Systems thinking: Connects people, systems, and data flows holistically
• Empathy for the field: Designs solutions with frontline usability in mind
• Change agility: Navigates ambiguity and drives adoption in decentralized environment