Process Server Coordinator

Job Type Full-time Description The Process Server Coordinator manages and facilitates the timely, accurate, and cost-effective service of legal documents through a network of process servers. This position is responsible for coordinating service assignments from receipt through completion, communicating with field process servers, monitoring service attempts and deadlines, resolving service obstacles, and ensuring accurate documentation. The ideal candidate is proactive, responsive, comfortable managing a high volume of assignments, and able to identify and resolve problems before they impact client deadlines. Responsibilities Review incoming service requests for completeness and accuracyAssign service requests to appropriate process servers based on geography, availability, performance and costEnsure assignments are accepted and initial service attempts are made within required timeframesMonitor unassigned, delayed, and outstanding service requestsMaintain regular communication with process servers regarding assignments, service attempts, and outstanding workFollow up proactively to obtain timely updates and completed service documentationCoordinate reassignment when servers are unavailable, unresponsive, or unable to complete serviceAssist with identifying alternative process servers for difficult service locationsMonitor service attempts, deadlines, and aging assignmentsIdentify unsuccessful service attempts and coordinate next stepsEscalate address issues, service delays, excessive attempts, and other obstacles requiring client directionEnsure urgent and time-sensitive assignments receive appropriate priorityRespond promptly and professionally to client inquiriesProvide accurate updates regarding service status, delays, and expected completionCommunicate service obstacles and obtain additional instructions when necessaryMaintain accurate, current information in the company’s case management systemReview returns and affidavits of service for completeness and accuracyEnsure service attempts, dates, addresses, and outcomes are properly documentedFollow up on missing, incomplete, or inaccurate affidavitsEnsure completed service documentation is delivered to clients within established deadlinesMonitor service costs and identify assignments requiring additional expense approvalCoordinate skip tracing, alternative addresses, and additional service attempts as authorizedHelp maintain a reliable, cost-effective network of process serversIdentify recurring vendor performance or pricing issues Requirements Qualifications: High School Diploma or equivalent2+ years of Civil Procedure experience Experience in process service, legal support, dispatch, logistics coordinationStrong familiarity with legal documents, including summonses, complaints, subpoenas, and affidavits of serviceProficiency with Microsoft Office and Case management or dispatch software (preferred)Strong organizational skills and ability to manage a high-volume workloadExcellent written and verbal communication skillsAbility to prioritize competing deadlines and follow up consistentlyStrong problem-solving skills and attention to detail Ghidotti Berger, LLP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Salary Description $22 - $25/hr