Process Management Specialist

About the role

The Business Solutions Team partners with Group Insurance business leaders to address complex, cross-functional, and systemic challenges impacting the service model. The team focuses on data-driven problem solving, risk-aware solution design, and sustainable operational improvement aligned to our guiding principles.

Responsibilities

• Lead and execute initiatives addressing complex Group Insurance business challenges, from problem definition through implementation and sustainment.
• Apply structured, data-driven problem-solving and process improvement approaches to identify root causes, evaluate solution options, and drive measurable, sustainable improvements.
• Own project planning, stakeholder communications, requirements, timelines, dependencies, risks, and resource coordination across multiple initiatives.
• Act as a trusted partner to Business Solutions leadership, providing coverage, continuity, and decision support as needed.
• Leverage deep Group Insurance business and operational knowledge to assess impacts, risks, and downstream implications of proposed solutions.
• Partner closely with Business Analysts and cross-functional team members to translate business needs into clear requirements, insights, and recommendations.
• Influence and align stakeholders across business, operations, technology, and control functions without formal authority.
• Use data, analytics, and AI-enabled tools to generate insights, identify trends, and support evidence-based decision making.
• Collaborate with subject matter experts, risk, and control partners to ensure solutions address governance expectations, including issue and error management, and regulatory requirements.
• Communicate clearly and confidently with cross-functional teams and senior leadership, translating complex analysis into concise, compelling narratives.
• Model and coach best practices in problem solving, project execution, and continuous improvement.

Requirements

• Absolutely necessary: Lean Six Sigma or project management certification with demonstrated experience applying methodology in complex environments.
• Desirable: Deep knowledge of Group Insurance products, operations, and service models.
• Strong project and initiative management skills, with the ability to manage multiple priorities simultaneously.
• Proven ability to influence, build credibility, and drive alignment without direct authority.
• Excellent presentation, storytelling, and executive communication skills.
• Strong analytical capability, including the ability to interpret data and use insights to inform decisions.
• Experience leveraging data, analytics, and AI capabilities to support business problem solving.
• Strong interpersonal skills with a collaborative, team-first mindset; able to build trusted relationships and work effectively within cross-functional teams.
• Sound judgment, strong attention to detail, and a commitment to delivering high-quality, complete outcomes.
• Able to operate effectively in a fast-paced, evolving environment.
• Proficiency to expert-level skills in Microsoft Office and Power Platform tools, including Excel, PowerPoint, Visio, Power BI, Power Automate, SharePoint, Microsoft Lists, and collaboration tools such as Miro.

Qualifications

• Education: Bachelor's degree in a relevant field.
• Years of Experience: Minimum of 5 years of relevant experience.

Skills

• Process Improvement Proficiency
• Data-Driven Problem Solving
• Project Management
• Executive Presence
• Collaboration
• Communication
• Analysis
• Technology Forward

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Paid Time Off (PTO)
• Leave of Absences
• 401(k) Plan with Company Match
• Company-Funded Pension Plan
• Wellness Programs
• Education Benefit
• Employee Stock Purchase Plan

Pay

$89,000.00 to $147,000.00

Schedule

Remote, but if not East Coast based, must be able to work Eastern Time Hours (8:00-4:00 or 9:00-5:00 ET).