Process Improvement Specialist II

About the role

This position is responsible for the coordination and implementation of improvement projects and initiatives at ANMC. It involves conducting staff interviews, documenting processes, analyzing quality and data reports, and making recommendations for improvement in collaboration with staff members and/or leadership.

Responsibilities

• Coordinate, participate and support process improvement activities in partnership with multi-disciplinary teams through meeting management and communication.
• Proactively identify, analyze, and improve existing business processes within the organization for optimization and to meet new expectations or standards of quality.
• Provide support for the overall process improvement leadership for the organization.
• Lead and manage small-scale projects, plans and evaluates using improvement methods and tools.
• Track day-to-day activities required to ensure projects are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the contracts, if applicable.
• Communicate all of the requirements and commitments (both verbally and in writing) for each project.
• Communicate and participate in appropriate groups/committees involved with projects.
• Participate with other project managers in standard development, educational sessions and process improvement projects.
• In coordination with the Clinical Improvement Advisor and other quality staff, assist and develop processes that meet business needs across ANMC.
• Assist in complex issues within functional areas of expertise to contribute to the overall business strategy.
• Assist to develop priorities for change and scope of projects, while serving as a change agent by motivating, communicating and institutionalizing process improvement initiatives.
• Utilize outcome, process, and balancing measures to enable defining a problem statistically.
• Analyze data, build solutions that bring sustainable change, and maintain control using key indicators/metrics.

Requirements

Knowledge of setting goals and targets for process improvement activities that follows S.M.A.R.T. principles.

Knowledge of organizational principles and standards for business systems is desirable.

Knowledge and proficiency with MS Project, Excel, Word, PowerPoint, and Visio.

Skill in assessing and prioritizing multiple tasks, projects and demands.

Skill in establishing and maintaining effective working relations with co-workers.

Skill in verbal and visual presentations.

Skill in addressing sensitive issues and situations.

Knowledge of process improvement concepts and tools. i.e. PDSA, data analytics, spreadsheet management, and data visualization.

Knowledge of change management.

Knowledge of continues improvement experience to include the use of standard methodologies on complex projects in healthcare environment.

Knowledge of applicable statutes, rules, regulations, ordinances, codes, administrative orders and other operational guidelines and directives.

Demonstrates strong analytical and quantitative skills.

Demonstrates customer-focus in defining quality and establishing priorities.

Demonstrates strong interpersonal skills.

Skill in advising leaders of complex organizations units.

Skill in effectively facilitating diverse groups of individuals on a variety of topics.

Qualifications

• Non-Supervisory – Two (2) year professional work experience managing minor projects or working in positions using the organizational and professional skills used in improvement.
• An equivalent combination of relevant education and/or training may be substituted for experience.
• Preferred Experience Qualification: Experience in the Alaska Tribal Health System. Training or experience specific to healthcare is highly preferred, as is experience with implementation of systems change in worksite setting.