Process Improvement Program Manager - RN

About Good Samaritan Hospital

MultiCare Good Samaritan Hospital is a 388-bed acute-care hub serving Puyallup and East Pierce County. As the area's only hospital, it features a Family Birth Center, Level III Trauma and Neonatal ICUs, Level I Trauma Rehabilitation Center, Children's Therapy Unit and a 24-hour Emergency Department. Innovative facilities like the LEED Gold-certified Dally Tower and Pulse Heart Institute make Good Samaritan a dynamic workplace for clinicians eager to advance their careers in a state-of-the-art environment.

About the Puyallup Community

Nestled at the foot of Mount Rainier along the Puyallup River, Puyallup offers a welcoming small-town feel just 10 miles from Tacoma and 35 miles from Seattle. Residents enjoy unique dining, an antique-filled downtown, excellent schools and abundant parks and recreation — all while being close to big-city opportunities.

Position Summary

The Process Improvement RN Prog Mgr leads facility or CBU level initiatives to enhance operational efficiency, quality, patient safety, and outcomes in a healthcare setting. Key responsibilities include educating, coaching, and mentoring process improvement for MHS employees; designing and executing facility or CBU level improvement strategies; assisting with data analysis, conducting workflow assessments; and collaborating with stakeholders to implement solutions. This role facilitates the use of process improvement methodologies and supports compliance with regulatory requirements and quality goals. Candidates must have clinical experience, experience in quality, process improvement, and data analysis. Strong communication, leadership, and organizational skills are essential, along with the ability to coach teams, handle challenging conversations, and role model MHS values.

Responsibilities

• Subject matter expert on process improvement methodologies and tools, promoting a culture of continuous learning and improvement throughout the enterprise.
• Assist with data analysis, benchmarking, analyzing business and clinical processes using data, interviewing, and observation to document workflows.
• Identify opportunities for optimizing workflows, enhancing efficiency, implementing safe and appropriate simplification strategies, reducing errors, eliminating obstacles, and achieving improved outcomes.
• Facilitate and coach teams in the use of the MHS process improvement methodology (ID-PDSA) using process improvement and project management skills to drive and track progress and impacts.
• Deliver training/curriculum, and coach MHS employees on process improvement principles, tools, simple project management, data analysis and visualization, daily management, standard work, and change management.
• Plan and implement scalable strategies facility or CBU wide. Assist with enterprise-wide scalable initiatives and strategies.

Requirements

• Active and unencumbered Registered Nurse License in Washington State or Multistate License Endorsement required.
• Bachelor's degree in a related field preferred.
• Minimum three (3) years of experience practicing in a clinical setting.
• Minimum of two (2) years leading or coaching process improvement.
• Minimum of five (5) years of experience in clinical care, quality, performance improvement, project/program management or any combination of these areas; or minimum requirements for clinical experience and process improvement with a Bachelor's in a healthcare-related field.
• Consideration given to internal candidates not meeting all minimum requirements.

Pay and Benefits

• Competitive salary, medical, dental and retirement benefits and paid time off.
• Pay scale: $109,262.40 - $194,251.20 USD (influenced by skill set, level of experience, certifications/education, and union contract alignment where applicable).