Process Improvement Associate I

About the role

Join a dynamic team which drives transformative change by collaborating with business leaders and SMEs to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

The Process Intelligence team is a global internal consulting team with high visibility; responsible for supporting critical business reengineering, process data analysis and diagnostic efforts throughout Consumer and Community Bank (CCB). As a Process Improvement Associate I in the Performance Consulting – Process Intelligence Team, you will get to work with key stakeholders to identify opportunities to analyze and improve business processes to design ideal Target State processes.

Responsibilities

• Assist in the development of detailed process maps, workflows, and documentation to synthesize impactful findings, develop recommendations, and help present recommendations to/and influence senior executives, using storytelling skills to effectively convey complex ideas.
• Leverage the latest LLM Suite and other AI tools such as CoPilot to enhance how we deliver and continue to evolve the product we deliver
• Partner with project team members to interview stakeholders, analyze business process documents, and gather data to identify key opportunities.
• Lead one or more projects while demonstrating leadership through influence and enhancing team / organization culture.
• Collaborate with the team to build hypothesis sets, analyses, and roadmaps while identifying potential roadblocks / obstacles and escalate issues and risks as needed including for proposed solutions.
• Analyze key business processes to identify potential areas for improvement and automation, utilizing data analytics skills to offer continuous insight.
• Contribute to the testing and deployment of new process tools and technologies, ensuring they align with departmental objectives and operational standards.

Requirements

• Proficiency in data analytics, with experience in interpreting models and diagrams to represent and communicate data requirements and assets.
• Demonstrated ability in storytelling, with the capacity to effectively convey complex ideas, concepts, or data to diverse audiences.
• Experience working with diverse teams with varied experiences, skills, and backgrounds.
• Capability to use artificial intelligence tools such as LLM suite and copilot, exposure to working with data and knowledge, learning from experience, reasoning and planning, and safe human AI interaction.
• Possess strong problem-solving abilities, along with exceptional client management and executive-level communication skills.
• Ability to take ownership of tasks and manage most elements of an entire workstream.
• Experienced in creating presentations, both written and verbal, tailored for senior audiences.

Preferred Qualifications

• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
• Utilize customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction.
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.