Associate Process Improvement

Duties and Responsibilities

• Participate in client assessment meetings to ascertain existing workflow processes and collaborate with a team of Process Improvement Consultants to develop best practice design documentation in Visio using the Med-Metrix AnalytX Suite of Revenue Cycle Technology
• Participate in the rollout of Robotic Process Automation (RPA) and Machine Learning integration add-ons to existing AnalytX Workflow projects at both the Hospital and Professional Account Receivable Services resulting in improved productivity and efficiencies for the Med-Metrix Teams
• Ability to work with large data sets to identify potential improvement opportunities and present data to support these recommendations to the Med-Metrix project team
• Translate Visio documentation to pseudocode (IF this THEN that…) intended for the Development and QA Teams
• Diagnose application bugs and gather supporting technical documentation of issues working directly with the MMX Development and QA Teams to ensure all rules and actions are programmed to match processes outlined by the client during design
• Lead clients in User Acceptance Testing, organize client signoff progress through various reporting mechanisms, and prepare the customer Super User group to train customer End Users to prepare for Go Live
• Escalate and communicate priorities, successes, and project risks to Project Management, Leadership

Qualifications

• A Bachelor’s Degree or equivalent work experience and 1+ year experience working in software implementation setting
• Application System Configuration & Testing experience, direct interaction with Development or IT teams is preferred
• Strong business writing skills, with a demonstrated ability to drill down to the key points in a complex problem and clearly articulate the next steps
• Strong critical thinking skills and be able to assess problem situations, identify root causes, gather and process relevant information, and generate possible solutions by making recommendations
• Independent and self-motivated
• Energetic with strong desire to learn
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction