Process Improvement Analyst III

About the role

This is a hybrid position, requiring three days per week attendance in one of our primary office locations (Bethlehem, PA, Holmdel, NJ, or New York, NY) with the additional two days designated as remote work days.

Responsibilities

• Conduct research and analysis for projects obtaining input from the frontline business users, leadership, and business partners (Underwriting, Pricing, Sales, IT, CSD, Legal/Compliance, etc.) necessary to support business solutions.
• Responsible for development or enhancements of Compliance and Quality Assurance related Continuous Improvement efforts.
• Drive Compliance related projects/tasks such as Monthly State Filing Requirements, Insurance Department Complaints, Single Case Filings.
• Review Third Party Quarterly Reviews (TPQR) including entire oversight of D&B Finance Analytics, etc.
• Handle and respond to customer complaints to create a positive customer experience, supporting Guardian’s compliance with regulatory filing and preserving our integrity.
• Write and review Annual Policy Reviews.
• Conduct oversight of Commissions, Product Rate Sheets, and OTAR/ATRP.

Requirements

• Bachelor’s degree preferred
• Project Management, Salesforce, and/or underwriting process experience a plus
• Proven experience in an analysis and/or forecasting-focused role
• Demonstrated success improving customer experience
• Expertise in workflow and process analysis, documentation, and reporting
• Strong quantitative and analytical skills
• Demonstrated experience working with end users and leadership to gather and assess business needs
• Able to solve practical problems involving a variety of concrete variables in situations with limited standardization
• Strong project management and technical skills
• Excellent customer-facing skills with a demonstrated proactive approach to problem-solving
• Advanced skills in Excel, Microsoft Word, and PowerPoint for presentations

Qualifications

• Partnering Ability to collaborate with colleagues and leaders, both internally and externally, to respond to inquiries and provide recommendations that drive positive outcomes.
• Reporting Relationships This position reports to the Manager, Underwriting Operations – Quality Assurance & Compliance.

Skills

• Collaborative team player who is knowledgeable in underwriting processes and can balance multiple priorities, projects, and deliverables simultaneously.
• Highest level of analytical skills with strong problem-solving skills and ability to work effectively both independently and as part of a team.
• Disciplined in execution and delivery, with the ability to think strategically and drive cross-functional collaboration.

Benefits

Salary Range: $68,970.00 - $113,310.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Pay

$68,970.00 - $113,310.00

Schedule

Hybrid role – 3 days in the office, 2 days work from home - Preferred locations- Guardian home offices located in Bethlehem PA (primary), Holmdel NJ, New York NY. Travel Occasional 0-10% Travel