Process Improvement Analyst

About the role

Our client, a leading organization in the transportation and logistics industry, is seeking a Process Improvement Analyst to join their team. As a Process Improvement Analyst, you will be part of the Fleet Operations department supporting various teams involved in operational excellence and process enhancement. The ideal candidate will have strong analytical skills, proactive mindset, and excellent communication abilities, which will align successfully in the organization. Location: Foster City, CA.

Responsibilities

• Collaborate cross-functionally to gather, document, and prioritize requests for process improvements and playbook updates from various sources.
• Support the development and documentation of operational procedures within Fleet Operations.
• Coordinate with teams such as BaseOps, RemoteOps, Product, and Engineering to ensure project progress and alignment.
• Provide bi-weekly updates to stakeholders on ongoing process improvement initiatives.
• Assist in creating new processes and maintaining playbook documentation for on-site and robotic operations.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in program management, operational excellence, or process improvement.
• Experience developing operational efficiencies in remote or similar environments such as call centers or teleoperation centers.
• Proficiency in data analysis and metrics to support strategic decision-making.
• Excellent written and verbal communication skills, along with a proactive and resourceful approach.

Benefits

• Opportunity to contribute to innovative operational improvements in a growing organization.
• Engagement with cross-functional teams and exposure to cutting-edge robotic and fleet operations.
• Supportive environment that encourages professional growth and development.
• Competitive pay rate aligned with industry standards.
• Work in a dynamic setting that values diversity and inclusion.
• Upon completion of waiting period consultants are eligible for: Medical and Prescription Drug Plans, Dental Plan, Vision Plan, Health Savings Account, Health Flexible Spending Account, Dependent Care Flexible Spending Account, Supplemental Life Insurance, Short Term and Long Term Disability Insurance, Business Travel Insurance, 401(k) with match, Weekly Pay.

Pay

Pay Range: $50/hour + Benefits