Process Improvement Analyst

About the role

Our client is looking for a Process Improvement Analyst to join their team out of Foster City, California in a hybrid capacity (3 days on-site). This is a contract role for 6 months with the opportunity to extend. The Process Improvement Analyst will help improve and scale operational processes as Zoox transitions from a research and development organization into a commercial business. This role partners with operations, product, and engineering teams to identify opportunities for greater efficiency, improve workflows, document best practices, and support the creation of standardized operating procedures. This is an ideal opportunity for someone who enjoys solving operational challenges, managing cross-functional initiatives, and creating clear, scalable processes. In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Responsibilities

• Gather, document, and prioritize requests for process improvements from various operational teams.
• Partner with Operations, Product, Engineering, and other stakeholders to drive process improvement initiatives from concept through implementation.
• Create and maintain process documentation, playbooks, workflows, and standard operating procedures.
• Track project progress and provide regular updates to stakeholders.
• Identify opportunities to improve efficiency, reduce operational friction, and enhance service quality.
• Support continuous improvement efforts through data analysis and operational metrics.
• Help establish scalable processes to support organizational growth and operational excellence.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in process improvement, operations, program management, operational excellence, business operations, or a similar field.
• Experience improving processes in fast-paced operational environments such as customer support, call centers, shared services, remote operations, logistics, or other service organizations.
• Experience working cross-functionally with multiple stakeholders and driving projects forward.

Skills

• Strong analytical skills with experience using data and metrics to support decision-making.
• Excellent written and verbal communication skills.
• Strong documentation and organizational skills.
• Proactive, resourceful, and solutions-oriented mindset.
• Proficiency with standard business software and productivity tools. Computer literacy proficiency