Process Engineer, Residential Direct Energy

About the role

Tesla's residential energy business runs on complex, cross-functional processes that span the full customer journey: sales and contracting through design, permitting, installation, inspection, and interconnection. No single step is self-contained. Handoffs between teams, systems, and external parties create the friction, the failure modes, and the opportunity. As a Staff Process Engineer on this team, you'll own the seams between functions: the places where process breaks down because no one is accountable for the whole. You'll identify systemic problems before they escalate, design solutions that account for cross-team dependencies and downstream effects, and build the process infrastructure others rely on.

This role is primarily process-focused. You'll carry quality practices as a lens, embedded in how you design and monitor, not as a separate function. You operate with a high degree of autonomy: cross-functional partners come to you directly, stakeholders trust your documentation as the authoritative record, and your monitoring artifacts shape what the team prioritizes next.

Responsibilities

• Surface systemic problems across multiple processes, teams, and systems before they escalate, synthesizing signals from field ops, advisor escalations, data anomalies, and cross-functional partners into a clear problem frame with quantified impact
• Design cross-functional process solutions with documented trade-offs, defined success metrics, and explicit consideration of scale, rollback paths, and effects on adjacent teams and systems
• Lead program delivery across multiple connected workstreams, sequencing builds, coordinating cross-functional dependencies, and making calls when constraints are ambiguous
• Configure and build process systems end-to-end: workflow tools, case flows, form logic, queue structures, and the integrations between them
• Build monitoring infrastructure others use: recurring dashboards, review cadences, and metric reports that track leading and lagging indicators across your domain
• Apply quality methods (root cause analysis, FMEA, control plans, process capability analysis) to identify failure modes and embed controls into process design before problems reach the field
• Shape team roadmap prioritization by framing cross-functional problems, surfacing evidence, and bringing forward recommendations, not just delivering within what's already scoped

Requirements

• Bachelor's degree in engineering, operations, or a related technical discipline, or equivalent experience; ability and willingness to travel domestically (5–10%)
• 5–8 years of experience in process engineering, operations, or a closely related field in a fast-moving environment
• Track record of owning complex, multi-system projects end-to-end, scoped, built, launched, and monitored without close oversight
• Demonstrated ability to work across organizational boundaries and influence outcomes with software, field ops, customer ops, and product teams without manager mediation
• Experience configuring workflow tools, case management systems, or operations platforms; you build in the systems your team uses, not just design on paper
• Proficiency with data analysis and SQL; comfortable pulling your own data to evaluate process performance and support decisions
• Familiarity with quality methods (FMEA, control plans, root cause analysis, process capability), applied to strengthen process design, not run a parallel quality program

Benefits

• Competitive pay
• Medical plans with multiple options, including $0 payroll deduction
• Family-building, fertility, adoption, and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, with options for $0 paycheck contribution
• Company-paid Health Savings Account (HSA) contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match
• Employee Stock Purchase Plans and other financial benefits
• Company-paid Basic Life and AD&D insurance
• Short-term and long-term disability insurance (90-day waiting period)
• Employee Assistance Program
• Sick and vacation time (flex time for salary positions, accrued hours for hourly positions), and paid holidays
• Back-up childcare and parenting support resources
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight loss and tobacco cessation programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program