Process Engineer (Hybrid)

About the role

The Process Engineer is the strategic partner in identifying potential process engineering opportunities. They are the self-directed change agent able to implement new initiatives across multiple departments in a systemic way, delivering substantial impact to the overall organization. They lead and facilitate cross-functional teams in the application of process engineering principles to design and/or optimize business processes and their overall performance. They are the trusted advisor to business customers in matters related to operational excellence.

Responsibilities

• Manage multiple initiatives of significant scope and complexity.
• Independently, with minimal supervision, perform complex work assignments and problem resolution across systems, processes, or channels.
• Conduct change management efforts of moderate to high complexity impacting one or multiple cross-functional processes.
• Assemble key participants, lead, guide, and facilitate cross-functional, collaborative teams in business improvement and development initiatives to optimize the overall efficiency and effectiveness of the process.
• Develop and implement end-to-end service solutions based on Lean Six Sigma improvement methods, tools, and techniques ensuring analysis and suggested improvements are driven by data and direct observation rather than hunch.
• Develop a deep understanding of root cause and pragmatic solutions to resolve business problems related to ineffective processes, roles, tools, and data.
• Shape vision, mobilize commitment, and lead team to change process, systems, and structures to achieve vision.
• Serve as a resource to less experienced team members on escalated issues of an unusual nature.
• Provide guidance to team members in the development and delivery of their work products critical to goal achievement and team success.
• Partner with the business to gather voice of the customer, voice of the process in order to build a solid business case.
• Utilize knowledge of customers, products, and processes to analyze business problem(s) and determine the best methodology to resolve defects or issues.
• Identify opportunities and potential process engineering solutions.
• Provide company process insights to management.
• Ability to work various hours depending on project needs.
• Other duties as assigned.

Requirements

High school diploma, or equivalent, with related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions of the position.

Skills & Qualifications

• Working knowledge of Microsoft Office.
• Advanced skills in using company software.
• Ability to create and maintain process flow diagrams and documentation.
• Ability to multi-task and manage various project elements simultaneously.
• Thrive in a collaborative environment.
• Ability to lead technical aspects of team effort.
• Customer-focused mindset.
• Detail-oriented with strong documentation skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Positive attitude, flexibility, and conflict resolution.
• Analytical and creative problem-solving skills.
• Ability to effectively organize, prioritize, and execute tasks in a high-pressure environment.

Pay

$59,819 - $96,375 per year

Schedule

• 40 hours per week
• Hybrid - 2 days in office