Process Engineer

Location: Iselin, NJ (Hybrid work mode within Orion Office)

About the role

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

The Process engineer role is crucial for driving success in the Delivery department. This position supports key initiatives through Business Process implementation / improvement, agile methodologies, and effective stakeholder communication, all within a collaborative hybrid working environment. We are seeking an experienced Process SME (Subject Matter Expert) with a strong background in business process optimization and AI-driven transformation. This individual will partner with business and technology stakeholders to evaluate existing workflows, identify opportunities for AI and automation, and design future-state operating models that leverage agentic AI solutions while maintaining appropriate human oversight. The ideal candidate will possess a blend of process engineering expertise, systems thinking, and practical experience implementing AI, automation, and agent-based solutions to drive efficiency, scalability, and business value.

Responsibilities

• Assess and evaluate end-to-end business and operational processes to identify improvement opportunities.
• Analyze current-state workflows and identify manual, repetitive, fragmented, or decision-intensive activities suitable for AI and agentic automation.
• Design and document future-state process models incorporating AI agents, automation capabilities, and human-in-the-loop controls.
• Collaborate with business leaders, operational teams, and technical stakeholders to prioritize AI use cases based on business impact and feasibility.
• Conduct process mapping workshops and facilitate stakeholder discussions to understand pain points and transformation opportunities.
• Develop practical recommendations, business cases, and implementation roadmaps for AI adoption.
• Define governance, decision points, controls, and operational frameworks for