Process Engineer

Job Description ECS is seeking a Process Engineer to work in our Portland, OR (hybrid) office. Seeking a Process Engineer to design, document, implement, and continuously optimize operational workflows and procedures to support an Information Security Continuous Monitoring (ISCM) program. Leveraging ITIL frameworks and Business Process Management (BPM) principles, this role works closely with stakeholders to develop, update, or recommend cybersecurity processes that are efficient, repeatable, and measurable. The ideal candidate combines a strong background in IT service management with an analytical mindset, enabling them to deliver actionable recommendations that drive continuous improvement. This is an onsite hybrid role in Portland, OR (minimum 2-3 days per week in office). Key Responsibilities Process Discovery, Design & Engineering Discover and document existing "as-is" operational processes and workflows across the ISCM program through stakeholder interviews, system reviews, and interactive workshops.Identify process weaknesses, bottlenecks, operational inefficiencies, or compliance risks.Formulate, document, and present clear, actionable recommendations and remediation strategies to address identified process gaps and potentials for savings in resources and time.Design, model, and implement standardized future-state processes across the ISCM program, including security monitoring, incident response, vulnerability management, and risk reporting.Apply Business Process Management (BPM) methodologies to translate complex cybersecurity and operational requirements into clear, logical process maps and workflows. ITIL & Service Management Integration Ensure security operational processes align seamlessly with broader enterprise IT service management (ITSM) frameworks.Define and establish Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs) to measure process effectiveness.Facilitate the alignment of security workflows with core ITIL disciplines such as Incident Management, Problem Management, Change Enablement, and Knowledge Management. Continuous Improvement & Analytics Drive a culture of Continual Service Improvement (CSI) by regularly analyzing process performance metrics and operational data.Identify automation opportunities and workflow inefficiencies, recommending targeted tool integrations or workflow adjustments.Facilitate root cause analysis (RCA) for operational failures or process breakdowns to prevent recurrence. Documentation & Governance Develop and maintain comprehensive process documentation, including process governance models, Standard Operating Procedures (SOPs), and RACI matrices.Ensure all documented processes comply with federal regulations, agency policies, and audit requirements.Partner with technical writers and training specialists to ensure teams are educated on new, updated, or remediated operational processes. Collaboration Work cross-functionally with analysts, security engineers, assessment teams, and program leadership to gather process requirements and feedback.Support tool integration efforts (e.g., SOAR, ITSM tools like ServiceNow) by defining the underlying logical workflows that govern automation. General Description Of Benefits Required Skills U.S. Citizenship with ability to obtain and maintain a DOE “L” clearance after start.Bachelor’s degree in Information Technology, Business Administration, Systems Engineering, or a related field (or equivalent experience).4+ years of experience in process engineering, IT service management, or operational excellence roles.Strong, demonstrated expertise in ITIL methodologies and Business Process Management (BPM) lifecycles.Hands-on experience with process modeling tools (e.g., Visio (preferred), Lucidchart, ARIS) and critical productivity analysis toolsExcellent analytical, problem-solving, and critical-thinking skills, with the ability to translate technical concepts into logical workflows.Strong written and verbal communication skills, with the ability to lead process workshops and influence stakeholders. Desired Skills Certifications in ITIL (ITIL 4 Foundation or higher) and/or BPM (e.g., Certified Business Process Professional - CBPP).Experience with Lean Six Sigma or Agile methodologies.Prior experience supporting cybersecurity, SOC, or ISCM environments.Familiarity with ITSM and workflow automation platforms, particularly ServiceNow.Experience working in federal government, defense, or highly regulated enterprise environments. #EverforthECS1 ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law. Everforth ECS is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow. We Value Attracting and developing top talent and high-performing teamsFostering a culture that is engaging, accountable, and mission-driven Meet the challenge. Make a difference with Everforth ECS!