Process Engineer - After Sales Service

Duties & Responsibilities

• Develop, track, and report KPIs/metrics; analyze trends, escalate issues, and support data-driven decision-making.
• Drive continuous improvement initiatives using Lean Six Sigma (LSS) tools to eliminate waste, reduce variation, and improve process flow.
• Apply structured problem-solving methodologies (DMAIC, 5 Whys, root cause analysis) and basic data analytics to resolve process and performance issues.
• Lead and support Lean activities including Kaizen events, 5S/6S, visual management, and process/value stream mapping to improve safety, quality, delivery, and cost.
• Support Production and Service leadership by meeting performance goals, maintaining stable operations, and ensuring compliance with quality and regulatory requirements.
• Maintain and improve manufacturing and service processes, including sustaining engineering changes and supporting product/process updates.
• Create and update controlled documentation including work instructions, visual aids, routers, BOMs, and standard work.
• Support Engineering Change Orders (ECOs), deviations, and validation activities including development of basic test methods.
• Provide hands-on troubleshooting support and collaborate with cross-functional teams (Production, Quality, Engineering, Service) to resolve issues.
• Promote a culture of operational excellence through teamwork, continuous learning, and ongoing process improvement efforts.

Qualifications

• Knowledge of regulated manufacturing/service processes and quality systems.
• Moderate proficiency in Lean methods: value stream mapping, 5S, Kaizen, KPI tracking, DMAIC, 5 Whys, Visual Management, Spaghetti Diagrams, etc.
• Moderate proficiency in Power BI (i.e. creating dashboards, reports, charts, graphs, data visualization, etc.)
• Ability to create and maintain compliant documentation and work instructions.
• Basic data analysis, testing support, and process troubleshooting skills.
• Strong organization, attention to detail, and communication skills.
• Team-oriented, adaptable, and able to learn new systems and tools quickly.