Process Coordinator (Claims)

About the role

At CCA Global Partners, we connect independent, family-owned businesses with the scale, resources, and innovation they need to compete in today's big-box world. As a Process Coordinator in our Strategic Partners Group at our St. Louis, MO office, you will process electronically and manually submitted claim/job assignments for our CCA Global Members, contact contractors and flooring stores regarding accepting claim assignments, contact customers to provide claim assignment information, and process electronic claim update records.

Responsibilities

• Process all claims/jobs received, ensuring all notes and preferences are reviewed prior to assignment to CCA member(s), and make outbound calls as required to verify assignment information and/or acceptance.
• Process electronically received claim/job updates from assigned CCA member and/or generated by other integrated systems, verifying accuracy of information.
• Handle and reconcile assignment records to assure every new claim/job is properly recorded and/or assigned in our internal CTS system.
• Assist with daily incoming department email communications, including system-generated confirmations and necessary assignment updates.
• Assist with essential administrative tasks and reporting projects that support operational accuracy, workflow continuity, and timely service delivery.

Requirements

• At least 1-2 years of related customer service experience.
• Data entry or insurance claim handling experience is a plus.
• Superior organizational and attention-to-detail skills.
• Excellent verbal and written communication skills with the ability to communicate in a courteous, tactful, and concise manner.
• Understanding of the importance of prompt, unemotional response to customer, management, and staff needs; ability to maintain confidentiality; ability to properly search for and enter information and listen objectively and use reason.
• Comfort managing multiple projects simultaneously.
• Ability to learn new software systems easily and strong Microsoft Office skills, including Outlook, Word, and Excel.
• Work well under pressure and treat others with respect and consideration.

Benefits

We provide the ability to collaborate with a passionate group of leaders, peers, and amazing Members. We recognize you for your accomplishments and contributions through development, growth, and compensation. Our benefits exist to support you and your family through life’s various stages and situations.

Schedule

Hybrid work schedule with the flexibility to work remotely on Mondays and Fridays and collaborate in the office from Tuesdays through Thursdays.

About Us

CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace.