Process and Quality Supervisor - Heavy Equipment

Responsibilities

• Create, update, and maintain detailed repair procedures for all relevant equipment and systems on Mobile and Crawler Cranes.
• Ensure documentation is clear, accurate, and aligned with OEM specifications and Industry standards.
• Publish and manage repair procedures in the company’s knowledge management system.
• Update Projects in Project Management Software in liaison with the Repair Shop Supervisor.
• Conduct inspections of completed repair work to verify compliance with documented procedures and quality standards.
• Participates in Project Retrospectives.
• Identify deviations and implement corrective actions together with Repair Shop Supervisors and Lead Technicians to maintain high-quality outcomes.
• Develop and monitor quality metrics for repair operations.
• Maintain an organized and up-to-date knowledge database for repair processes.
• Train technicians and staff on new or updated procedures.
• Identifies training opportunities based upon errors detected in the systems.
• Act as the subject matter expert for repair standards and quality requirements.
• Analyze repair processes for efficiency and effectiveness.
• Initiate recommendations for improvement of the organization’s policies and processes.
• Recommend improvements to reduce errors, increase productivity, and enhance safety.
• Collaborate with engineering and service teams to incorporate feedback into procedures.

Requirements

• Bachelor’s degree in technical or engineering discipline or equivalent; and a minimum of five years of experience in a similar position and/or training; or equivalent combination of education and experience.
• Ability to obtain and maintain a valid driver’s license and passport.

Qualifications

• Travel domestically and internationally a minimum of up to 30% of the time.

Skills

• Strong organizational and communication skills.
• Detail-oriented with excellent problem-solving abilities.
• Proficient in project management software and quality assurance protocols.
• Ability to lead and mentor a team.

Benefits

Our Offer Pay Range: $100,000.00 - $120,000.00

An interesting and ambitious role in a successful international company.

We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.