Process Analyst - Release & Deployment Management

Job Description This role does not offer visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship (including CPT, OPT, TN or H‑1B). This is a hybrid position with onsite attendance required based on business needs. Candidates must reside within a reasonable commuting distance (approximately 50 miles) of one of our office locations in Alpharetta, GA; Camp Hill, PA; Rancho Cordova, CA; or Oakland, CA to support onsite requirements as needed. The Process Analyst – Release Management is responsible for supporting the development, execution, and continuous improvement of Release Management processes that enable the successful delivery of technology and business changes across the organization. This role works closely with Technology, Product, Engineering, Infrastructure, Quality Assurance, Information Security, Change Management, and business stakeholders to coordinate release activities, improve operational efficiency, and ensure technology releases are delivered in a controlled, repeatable, and compliant manner. The Process Analyst serves as a subject matter expert on Release Management processes by analyzing current workflows, identifying process improvement opportunities, documenting standards, monitoring process performance, and supporting governance activities. This position plays an important role in reducing release risk, improving deployment quality, and driving operational excellence through standardized processes and data-driven decision making. The ideal candidate is a collaborative problem solver with strong analytical skills, experience working in technology organizations, and a passion for continuous process improvement. Responsibilities Coordinate and support release planning, scheduling, and deployment activities across multiple technology teams. Maintain release calendars and assist in managing release dependencies and conflicts. Monitor release readiness by tracking approvals, testing completion, implementation plans, and rollback procedures. Support release execution activities and assist in resolving process-related issues during release events. Ensure release documentation is complete, accurate, and maintained according to organizational standards. Creates and/or maintains process documentation/workflows, knowledge articles and self-service guidance for applicable IT ServicesCollects and documents business requirements for policy and process improvement, including automation effortsConducts maturity assessments against the policy/process activities to highlight areas of improvement or concernsUpdates and manages standards for multiple processes, to include identification of interdependencies between defined processes desiredEstablishes and supports controls and procedures to review, assess and prioritize these requirements for incorporation into tool and process designs.Extracts reports and provides a high-level analysis of data for review in alignment with supporting ITSM-defined metricsReviews information and trends to ensure the output of processes is achieving the desired results and the corresponding services are meeting agreed upon service levels.Identifies and assesses issues and risks and bring inconsistencies and problems to the attention of management Partner with Engineering, DevOps, Infrastructure, QA, Product Management, and Business teams to facilitate successful releases. Participate in release planning meetings and communicate release schedules, dependencies, and status updates. Work with Change Management teams to ensure releases comply with organizational governance and approval processes. Provide guidance to project teams regarding Release Management procedures and best practices. Qualifications Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.2+ years of professional experience supporting software release management, release engineering, release deployment, DevOps operations, or related technology functions in a multi-application environment.Experience coordinating and executing software releases across multiple applications, platforms, and technology teams.Experience with software release management, release deployment, change management, and CI/CD practices. Experience using GitHub, including Repositories and GitHub Actions; GitHub Copilot experience preferred. Experience with DevOps and release automation tools Rundeck and Datadog. Experience supporting application and infrastructure deployment activities in enterprise environments.Experience with Red Hat Linux and Microsoft Windows operating systems.Experience with Ivanti, Atlassian Jira, and Confluence; related IT service management tools preferred. Experience supporting WebLogic, Docker, Azure Cloud applications, and cloud-based deployment processes.Familiarity with ITIL/ITSM release management and change management disciplines. Demonstrated ability to manage multiple releases, applications, services, and competing priorities simultaneously in a fast-paced environment.Ability to collaborate effectively with application development, infrastructure, and business teams to coordinate successful release deployments.Strong organizational, communication, and stakeholder management skills, with the ability to influence and coordinate across multiple technical teams.Familiarity with Software Development Life Cycle (SDLC) methodologies, including Agile and traditional development approaches.Ability to document, communicate, and present release plans, deployment activities, risks, and resolution strategies to technical and non-technical audiences.Ability to build strong working relationships and effectively support cross-functional teams in a highly collaborative environment. Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 21. $81,265 - $176,073 About Us Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributionsRich medical & pharmacy benefits100% employer-paid dental and vision benefitsHolistic wellbeing program with deep financial incentivesGenerous paid time off plus 12 paid holidays and your birthday offCulture of growth and learning: career development; tuition reimbursement; recognition programFamily support: adoption assistance, fertility treatment, child, elder & pet care assistanceSocial responsibility and volunteer opportunitiesEmployee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position. About The Team At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram , on Facebook and Instagram , Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn . If you've got an appetite for innovation and want to be a part of a team that’s transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York If You Are A Current Employee Click Here To Apply