Release Management Process Analyst

About the role

Responsible for managing and coordinating application releases, infrastructure maintenance, and deployment activities across non-production and production environments. Oversees end-to-end release processes including planning, scheduling, risk mitigation, dependency management, implementation, and backout strategies to ensure stable and compliant deployments. Collaborates cross-functionally with Development, DevOps, QA, Operations, Architecture, and business teams to support CI/CD initiatives, deployment automation, and enterprise change management standards.

Responsibilities

• Develop, analyze, and manage Application deployment and infrastructure maintenance plans.
• Identify dependencies, mitigate risks and scheduling conflicts.
• Supervise progress to implementation plan and design a backout strategy.
• Work cross-functionally to help facilitate applications and infrastructure changes to pre and production environments using deployment automation tools.
• Secure applications checkout resources and facilitate checkouts in controlled environments.
• Monitor/police environment changes and ensure stability and quality.
• Ensure Compliance with Enterprise Change Management Guidelines, provide guidance to IT Delivery Teams in establishing discipline around Build Delivery and Release process.
• Create and/or maintain process documentation/workflows, knowledge articles and self-service guidance for applicable IT Services.
• Cover automated and manual deployment of various applications within the organization to non-production and production environments, utilizing tools like GitHub Actions, Azure DevOps, Datadog, and Rundeck.
• Process builds using Github (DevOps tool) and triage and solve any build issue that may occur.
• Regularly work with software developers, production managers, testers, vendors, and others on the production process.
• Work with developers and DevOps to develop & improve automation for application deployment to support the department’s goal of complete automation.
• Manage build, release, continuous integration (CI), and continuous delivery (CD) processes for software product releases.
• Support and improve company’s tools for continuous integration and continuous delivery (CI/CD).
• Work closely with Operations and Development to identify application candidates for automation to support continuous integration and continuous delivery (CI/CD).
• Work closely with the development team, DevOps, and architecture team to define best practices in the area of build and deployment and implement the adopted solutions.
• Create install plans for applications based on set instructions while collaborating with the development team.
• Cook up walkthroughs with different teams supporting the deployment to ensure that proper steps, sequence of events, timings, and dependencies are identified prior to the deployment.
• Lead and coordinate all go-live activities including scheduling for on-time delivery, execution of the release plan and alignment across key partners, and post-release monitoring.
• Once these steps are identified, act as the point of contact for these activities and perform the actual installation of applications using automation.
• Ensure that all change records are audited for correctness, approvals for deployment are attached, back out steps are clearly identified, and all change management requirements are met and followed.
• Ensure that developers are aware of any change management changes/best practices policies and are enforced.
• Ensure that all applications are deployed correctly and occasionally triage issues that arise with build and deployment.
• Participate in a 24/7 on-call rotation for one week a month and perform after-hour support.

Qualifications

• 2+ years Bachelor’s degree, or minimum 4 years experience in similar role.
• Version control software GitHub - Repo, Actions & Copilot.
• DevOps CI/CD tools: Github, Rundeck.
• Redhat Linux and MS Windows Operating Systems.
• Ivanti, Atlassian JIRA and Confluence, DataDog.
• WebLogic, Docker, Azure Cloud application/services deployment.
• Strategic thinking — an understanding of strategic business objectives and the ability to support development of a vision and strategy for ISTM and related processes and execute it effectively.
• Proven ability to collaborate, build relationships and influence individuals to ensure that segregation and overlapping roles are identified and coordinated.
• Ability to manage both Technology and business stakeholders.
• Solid understanding of project management methodologies including the ability to identify and resolve issues, manage risks, develop detailed work plans and specifications, and run team meetings.
• Relationship management — including working with both Infrastructure and Development Teams.
• Ability to clearly present written information and findings and subsequent remediation plans in and outside of Technology.
• Base and incentive pay.
• Rich medical & pharmacy benefits.
• 100% employer-paid dental and vision benefits.
• Generous paid time off plus 12 paid holidays and your birthday off.
• Culture of growth and learning: career development; tuition reimbursement; recognition program.
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance.
• Social responsibility and volunteer opportunities.
• Employee discount program.