Process Analyst – Business Process Excellence & Technology

Job Description

As a Business Process Analyst within our Global Sales Operations organization, you will own the high-impact mapping and optimization of cross-functional workflows across the ecosystem. This role focuses deeply on the "Why" and the "Business Flow," aligning stakeholders on critical operational changes and standardizing procedures prior to technical development.

• Operating at the intersection of business strategy and technical enablement, you will partner closely with Sales Operations, IT, Product, Finance, and other business leaders to evaluate, redesign, and automate processes that improve operational efficiency and customer experience.

Process Mapping & Optimization

• Lead end-to-end process discovery, mapping, documentation, and optimization.
• Develop enterprise process maps and Standard Operating Procedures (SOPs).
• Identify process gaps, bottlenecks, risks, and improvement opportunities.
• Establish process governance and standards.

Stakeholder Collaboration & Alignment

• Facilitate process workshops with business stakeholders.
• Partner with Sales, Customer Success, Finance, Product, Marketing, and Engineering.
• Translate operational needs into scalable business solutions.

Process Improvement & Automation

• Drive Lean and continuous improvement initiatives.
• Develop KPIs and SLAs to measure process performance.
• Perform root cause analysis and implement corrective actions.
• Partner with IT to automate business processes using enterprise technologies.

Technology & Digital Transformation

• Support Salesforce and enterprise application improvements.
• Evaluate AI, workflow automation, and digital technologies.
• Collaborate on system implementations, integrations, and enhancements.

Preferred Skills

• CRM experience
• Experience with enterprise technology implementations
• Excellent analytical, communication, and stakeholder management skills

Success Measures

• Reduced process cycle times
• Increased automation and efficiency
• Improved process standardization and compliance
• Successful technology-enabled business transformation

Basic Requirements

• Bachelor's degree & 5+ years of experience in business process management, business analysis, or operational transformation
• Visio, Lucidchart or similar Business Process Management (BPM) tools

Legal Authorization

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.