Process Accounting - Representative I

Description

The Process Accounting Representative I processes adjustments, transactions, or payments timely and accurately to credit card account holders. The individual uses established criteria and exercises reasonable judgment in processing transactions.

Summary Of Essential Job Functions

• Process in-house payments, maintaining accurate and complete records.
• Transmit in-house payments to Remitco for posting.
• Make recommendations on any matters affecting productivity, efficiency, service or problem resolution.
• Research, resolve, and track a variety of back office requests from various sources, which may include credit balance refunds or transaction processing.
• Review and validate customer activity.
• Data entry, daily balancing of transactions, and quality validation.
• Ensure daily functions are completed accurately and within established deadlines.
• Initiate necessary actions to safeguard the Bank’s assets through reasonable judgment when performing duties.
• Perform exceptions research and processing of transactions or payments timely and accurately to credit card customers.

Position Requirements

• Minimum of 2+ years of payment exception experience in a financial institution with work history in check processing within the past 5 years.
• Prior experience working on the Fedline or in a back office environment is preferred.
• Experience in posting adjustments to card member accounts via online and batch processing in the First Data System (3270) is a plus.
• Excellent problem-solving and resolution abilities.
• Strong PC skills in Windows to include Microsoft Excel and Word.
• Must possess good written and verbal communication skills.
• Able to work well with minimal supervision.
• Must have 10-key by touch and 40 wpm typing skills.