Procedure Specialist

Location: TX - Dallas/Irving

Responsibilities

• Develop, write, maintain, and govern detailed operational procedures, desktop procedures, and reference materials for mortgage lending operations across Retail Lending, Correspondent Lending, and Non-Agency business channels, ensuring documentation is clear, accurate, user-friendly, and aligned with regulatory, agency, investor, product, and company requirements.
• Manage agency, investor, regulatory, product, and internal process changes by assessing operational impacts, identifying documentation needs, updating applicable resources, and issuing operational communications to support accurate and timely implementation.
• Partner with Operations, Compliance, Risk, Quality Control, Training, and business stakeholders to gather information, validate procedural accuracy, support change management, and ensure operational changes are effectively communicated, documented, trained, and adopted by impacted teams.
• Analyze operational metrics, quality control findings, repurchase trends, stakeholder feedback, and identified process gaps to recommend procedural enhancements, risk mitigation strategies, and process improvements that strengthen operational effectiveness and compliance.

Requirements

• 4+ years of related experience in Mortgage Lending, with a focus on procedure writing and risk management, or similar field.
• Bachelor's degree in related field required.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate knowledge of industry specific regulatory requirements (CFPB, FHA, HMDA) preferred.
• Intermediate knowledge of risk management practices.
• Advanced speaking and writing communication skills.
• Certified Mortgage Banker (CMB) or similar certification preferred.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster business knowledge and gain hands-on experience for career growth

About the company

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company's heritage.