Procedure Scheduler TRI Ortho Williamsville

Full-time, non-exempt position (1.066667 FTE) within Trinity Medical's bargaining unit, based primarily at Trinity Ortho Williamsville with travel to other Trinity facilities and physician practice offices.

About the role

This position is part of a team responsible for effectively scheduling surgical procedures, diagnostic procedures, appointments, and data entry for General & Bariatric Surgery and Endocrinology services at St. Joseph's Hospital, Sisters of Charity Hospital, and affiliated facilities. Responsibilities include identifying required personnel, supplies, equipment, and support for procedures, as well as communicating findings to relevant parties. The role involves close collaboration with patients, relatives, healthcare professionals, physicians, department managers, and administrative staff both within and outside the organization. The post holder provides clinical support and patient education related to scheduled procedures and ensures orders are directed to the appropriate clinic/hospital to minimize patient wait times and maximize physician efficiency.

Responsibilities

• Schedule surgical and diagnostic procedures, appointments, and perform data entry accurately and in a timely manner.
• Coordinate required personnel, supplies, equipment, and support for procedures.
• Provide clinical support and patient education related to General, Bariatric, and Endocrinology procedures.
• Ensure procedure orders are directed to the appropriate clinic/hospital to optimize patient and physician efficiency.
• Work closely with patients, relatives, healthcare professionals, physicians, and administrative staff.
• Promote positive relationships with physician office staff, physicians, and nursing staff throughout the scheduling process.
• Utilize office equipment including fax, phones, computers, printers, and scanners.
• Prepare qualitative and quantitative reports as needed.

Requirements

• High School Diploma or equivalent (required).
• Associate's Degree in Business Administration with medical terminology, Nursing, or Medical Assistant (preferred).
• 3-5 years of medical office or healthcare experience (required).
• Recent computer experience, including Microsoft applications (required).
• Experience in data entry using Excel spreadsheets (required).
• Minimum of two (2) years of related experience in scheduling medical/surgical procedures (preferred).
• Advanced knowledge of medical office procedures and terminology, preferably related to General/Bariatric Surgery and Endocrinology specialties.
• Working knowledge of CPT, HCPS, and ICD-10 coding (preferred).
• Detailed knowledge of medical insurance, health maintenance organizations, and other healthcare-related topics.

Skills

• Strong customer service and telephone skills.
• Ability to establish and maintain effective working relationships with physicians, co-workers, and ancillary departments.
• Capable of working independently or as part of a team.
• Strong organizational and prioritization skills to manage multiple objectives and satellite offices.
• Ability to maintain composure under demanding conditions and adapt to changing circumstances.
• Effective verbal and written communication skills.
• Demonstrated accuracy in typing and data entry.

Working Conditions

Work is performed in an office environment with normal light, heat, and air. The noise level is usually moderate. Subject to inside environmental conditions.

Schedule

Day shift, 7:00 AM – 4:00 PM.