Procedure Care Tech I

About the role

This position provides direct patient care in both office and Ambulatory Surgical Center (ASC) settings. Responsibilities include entering patient intake and provider orders into the EMR, assisting with pre-op and recovery processes, maintaining patient records, and ensuring patient safety.

Responsibilities

• Enters patient intake and provider orders into the EMR
• Assists in bringing patients to pre-op, recovery, and transports for discharge
• Aids in preparing and delivering medical forms
• Ensures patient confidentiality and compliance with HIPAA rules and regulations
• Completes paperwork and ensures medical records are complete
• Requests medical records and utilizes the pharmacy drug monitoring program
• Records vital signs and medical history
• Collects patient information and facilitates patient flow
• Maintains a positive atmosphere of customer service, teamwork, mutual respect, professionalism, and accountability
• Verifies patient information by interviewing, recording medical history, confirming purpose of visit, and confirming patient ID
• Answers telephones professionally and delivers messages promptly
• Returns patient calls in a timely manner
• Makes frequent rounds on patients in pre-op and recovery to provide for any other needs of the patient prior to discharge
• Maintains and improves current skills and knowledge by attending relevant meetings, classes, trainings, and keeping certifications current
• Maintains knowledge of, and complies with State, Company, and any other applicable policies and procedures
• Assists nursing staff with vital signs, pregnancy tests, glucometer checks, and other tasks
• Verifies patient history information and takes detailed history when indicated
• Informs nursing staff and physician of results
• Maintains the sterile field on the Mayo stand with instruments, supplies, medications, and equipment needed for procedures
• Positions the patient for the procedures, establishes the sterile field, and drapes the patient for the procedures
• Assists providers by passing instruments and supplies to them and holding retractors (as needed) during procedures
• Performs daily, weekly, and monthly safety and equipment checks
• Daily reviews upcoming cases and notifies nurse of any potential issues
• Aids in office procedures to help maintain patient flow and accuracy of scheduled procedures
• Assists with inventory and order supplies for all procedures in the ASC, as directed
• Maintains stock of medicines and supplies as necessary
• Advises Office Manager when replacements are needed
• Maintains clean and hygienic environment by monitoring personal and provider staff task buckets in the EMR
• Operates, sterilizes, and maintains necessary equipment, including but not limited to the autoclave, RFA machine, etc.
• Assists the physician with use of the C-Arm
• Accurately maintains daily/monthly record keeping of radiation logs
• Accurately completes and maintains all applicable records and logs (i.e.: radiation, spore testing, equipment, medical records, etc.)
• Properly maintains examination/procedure rooms, recovery areas, nurse’s stations, and all other clinical areas
• Maintains knowledge of, and complies with established State, Joint Commission, Company, and any other applicable policies and procedures
• Starts IV as needed after competency skills check-off
• Instructs patients in simple procedures/tests and dispenses appropriate educational materials (clinical office only)
• Relays provider orders to the patient (clinical office only)
• Prepares, cleans, and maintains all clinical equipment (clinical office only)
• Draws up injections to be administered (clinical office only)
• Verifies that radiological and laboratory records are received and in the patient chart. If not, takes necessary steps to obtain the records (clinical office only)
• Fits patients for durable medical equipment (DME) and completes all applicable paperwork, as directed (clinical office only)
• Obtains prior authorizations for radiology and/or prescriptions, as needed (clinical office only)
• Keeps rooms clean and stocked with supplies (clinical office only)
• Labels specimens accurately and distributes them to the appropriate personnel to ensure specimen integrity (clinical office only)
• Processes specimens and prepares them for shipping (clinical office only)
• Maintain lab area with ample supplies and in a clean and safe condition (clinical office only)
• Follows test requirements of laboratory and procures unaltered urine specimen for testing (clinical office only)
• Properly maintains examination rooms and all other clinical areas (clinical office only)
• Checks work e-mail on a regular basis throughout the workday
• Participates in and completes all required trainings and in-services
• Performs other duties as assigned

Requirements

• High School Diploma or equivalent
• Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook)
• Current Basic Life Support (BLS) certification
• Excellent written and oral communication skills, including exceptional customer service
• Ability to establish and maintain effective working relationships with doctors, clinical staff, other co-workers, and the public
• Ability to work individually as well as within a team
• Ability to follow both verbal and written instructions
• Ability to work a flexible schedule
• Ability to respond with patience and understanding during stressful conditions related to patient health and emergent situations
• Ability to multi-task and prioritize
• Strong attention to detail
• Strong organization skills
• Strong problem-solving ability
• Maintain and project a professional attitude and appearance at all times
• Working knowledge of the healthcare field and medical specialty, as well as medical terminology
• If working in an ASC, must provide proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine)
• Completion of two (2)-step PPD (NE staff) OR completion of an annual PPD (SE staff)
• Completion of all regulatory competencies in accordance with working in the ASC

Qualifications

• Completion of a Nurse Aide, Medical Assistant, or EMS training program, with a current Nurse Aide certification OR a Medical Assistant certification OR EMS Licensure
• One (1) year of prior experience working in a medical practice
• One (1) year of prior experience working with an Electronic Medical Record (EMR)
• Three (3) months of prior experience assisting in the use of a C-Arm machine
• Surgical Tech certification
• C-Arm Tech certification
• One (1) year of prior experience as a Patient Care Tech in an Ambulatory Surgery Center/Operating Room setting