Procedural Service Technician

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

About the role

The Procedural Service Technician acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high-performing team. This position drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment (OR integration, lights, tables, video technology, warming cabinets, System 1e) in a high-stress healthcare environment.

You will provide superior Customer service by proactively interacting and communicating with Customers daily, utilizing technology to complete administrative requirements, aid in troubleshooting issues, and improve the overall Customer experience. This role promotes STERIS growth through identifying and recommending products and services to Customers and requires daily travel by driving a company vehicle. If offered this position, STERIS will run a 7-year driving record check as part of our onboarding process. An acceptable driving record generally means a driver has a very limited number of moving violations, accidents, or driving-related convictions. This is a safety-sensitive position.

Responsibilities

• Drive Customer satisfaction through proactive communication and commitment to resolving Customer issues/problems expediently.
• Perform preventive and corrective maintenance required on STERIS Surgical product lines, related product lines, and related competitive equipment in a safe and efficient manner, including:
  • Disassembling, replacing, or repairing defective parts.
  • Rewiring or reassembling as required.
  • Troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (e.g., schematics, diagrams, technical manuals).
• Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.) and coordinate these activities with DSM and Capital Account Manager.
• Ensure a positive Customer experience by performing installations or conversions on assigned equipment and starting up custom equipment as required.
• Perform site visits for small projects and coordinate activities with project managers and/or installers.
• Utilize technology (smartphone, laptop computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion.
• Establish and maintain effective communicative relationships with Customers, managers, support functions, and the sales organization.
• Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work.
• Proactively respond to and resolve Customer problems/issues.
• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff.
• Be a positive ambassador for STERIS at Customer sites.
• Learn and use proper operating room and hospital protocols while on-site. Abide by all STERIS and Customer Health & Safety protocols and procedures, including OR Protocol and Sterile Field guidelines.
• Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the DSM.

Requirements

• High School Diploma or GED with a minimum of 4 years of work experience, including 2 years of mechanical/technical directly related experience (e.g., mechanical, electrical, HVAC, automotive, IT).
• One to two years of technical field service experience in the healthcare products industry or equivalent technical school training.
• Excellent knowledge of personal computers, video technology, video cabling, and networking.
• Valid driver’s license and ability to travel.
• Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites.
• Demonstrated ability to troubleshoot situations and determine solutions.
• Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.

Qualifications

• Bachelor’s degree preferred.
• Some technical exposure to OR medical devices preferred.
• Strongly prefer 1 year of experience working on surgical equipment to include OR Integration, tables, lights, video integration, and other OR products.
• Technology integration experience preferred.

Benefits

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Cell phone provided
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

Pay

Pay range for this opportunity is $55,250.00 - $71,500.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than the range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, and foreign language fluency.