Problem Solving Courts Case Manager

About the role

The Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans. Telework, 1 day per week, may also be available. Telework eligibility is based on job functions and the approval of the Administrative Head.

Responsibilities

• Manage a case load of 50 clients, to include but not limited to developing case plans for each client, monitoring progress, maintaining case notes, reporting to court, etc.
• Facilitate access to services for clients and monitor participant progress. Establish new contacts and develop community partnerships. Evaluate new resources for clients. Assess program and participant needs.

Requirements

• Education: Bachelor’s Degree from an accredited college or university.
• Experience: Two (2) years of fieldwork or case management experience to include project or program case management, in the field of mental health, homelessness, addictions, human/family services, health services, public safety, law enforcement or court management.
• OR
• Education: Associate Degree from an accredited college or university.
• Experience: Four (4) years of fieldwork or case management experience to include project or program case management, in the field of mental health, homelessness, addictions, human/family services, health services, public safety, law enforcement or court management.

Qualifications

• Knowledge: Clinical and/or criminal justice case management. General provisions affiliated with mental health services.
• Skill: Active listening, empathy, problem solving, and communication. Customer service and handling problems tactfully and patiently.
• Ability: Communicate effectively, follow directions, facilitate meetings, and give presentations. Create and maintain critical relationships with organizations and work to improve and enhance the PSC program participant outcomes. Maintain standard ethical standards and integrity among staff and program participants. Treat participants with respect and dignity and manage conflict; communicate. Make professional choices related to all participant activities which do not compromise the participant and their families, the court, the case, and the PSC team partners. Exercise a high degree of confidentiality, judgment, tact, diplomacy, and competence in dealing with Judges, attorneys, court personnel, service providers, the public and program participants. Take direction, work independently, create, and sustain community partners to promote the program and its purpose in the community and for the court. Learn data input into assigned management information systems. Multi-task and manage a flow in program activity and change. Think critically about the population and utilize program data and research to address service trends as well as participant and program needs appropriately. Complete legal and field research and maintain an updated understanding of the field of Problem-Solving Courts, behavior, and criminal justice best practices. Develop partnerships with knowledge of clinical and criminal justice services. Communicate effectively to facilitate meetings and presentations. Exercise a high degree of confidentiality, judgment, tact, diplomacy, and competence in dealing with judges, attorneys, court personnel, service providers, and the public. Perform all essential functions of the position.

Physical Requirements

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equipment, Machinery and Tools

• Fax Machine, computer, copier, scanner.

Software and Computer Skills

• Microsoft Office Suite to complete everyday tasks.
• Outlook for Court and program communication with Public and Private Sector.
• SMSR to learn and complete PSC statistical reports on quarterly and annual basis.
• Internet to navigate, various web browsers to conduct research and business needs effectively.