Problem Resolution Specimen Technician

Responsibilities

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures
• May be responsible for calling clients to obtain resolution of problems
• Demonstrates competency of job duties and SOP’s related to Specimen Processing problem resolution
• Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)
• Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care
• Identifies and escalates trending problems to department management as appropriate
• Working knowledge of MS Office
• Performs all other job duties as assigned

Requirements

• Required Work Experience: One year in Specimen Tech III/related role for internal candidates
• Preferred Work Experience: Minimum of 3 years Lab experience preferably in a production environment, Laboratory experience with strong Specimen Processing background preferred, Medical background preferred which includes medical terminology applicable to a clinical laboratory
• Physical And Mental Requirements: Must meet productivity and quality standards of the department, Must be able to handle multiple tasks and work in a fast-paced environment, Works in a biohazard environment, practicing good safety habits
• Skills: Strong written and verbal communication skills, Communicates effectively with all levels of internal and external staff, Ability to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skills, Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures, Fosters a team-oriented work environment
• Education: High School Diploma or Equivalent

Qualifications

Medical background preferred which includes medical terminology applicable to a clinical laboratory.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!