Problem Resolution Specimen Technician

Responsibilities

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures
• May be responsible for calling clients to obtain resolution of problems
• Demonstrates competency of job duties and SOP’s related to Specimen Processing problem resolution
• Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)
• Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care
• Responsible for correctly entering TIQs/TNPs
• Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens
• Identifies and escalates trending problems to department management as appropriate
• Working knowledge of MS Office
• Performs all other job duties as assigned

Qualifications

• Required: One year in Specimen Tech III/related role
• PREFERRED: Minimum of 3 years Lab experience preferably in a production environment
• Laboratory experience with strong Specimen Processing background preferred
• Medical background preferred which includes medical terminology applicable to a clinical laboratory

Physical And Mental Requirements

• Must meet productivity and quality standards of the department
• Must be able to handle multiple tasks and work in a fast-paced environment
• Works in a biohazard environment, practicing good safety habits

About The Role

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!