Probation Officer - Victim Services Officer

Full-time, non-exempt position with a salary range of $58,418.40 - $84,707.64.

About the Role

This position serves as a Victim Services Officer within the Probation Officer job series, focusing on victim-related duties without direct contact with probation clients. Placement will be determined based on qualifications and relevant experience. The role is part of a progressive job series, and the selected applicant may be hired as either a Probation Officer or Senior Probation Officer, depending on district needs.

Responsibilities

• Performs case management duties, including documenting client-related activities, reviewing documents and court orders, and managing e-files.
• Conducts face-to-face appointments and interviews.
• Performs ongoing assessments to determine treatment needs and community risk.
• Develops case plans to guide supervision and ensure compliance with court-imposed conditions.
• Assesses, prioritizes, and responds to critical incidents and potential risks in the field and office.
• De-escalates hostile or agitated clients and potentially violent situations.
• Completes reports to assess criminal behavior and provides sentencing options to the court.
• Submits comprehensive compliance reports to the court, including revocation documents, while protecting confidential information.
• Updates the court as needed and provides professional testimony.
• Informs staff, stakeholders, and the public on the Victim Rights Amendment.
• Responds to community feedback regarding clients and probationers.
• Collects victim statements and positions for court proceedings.
• Collaborates with other judicial districts and states on victim-related concerns.
• Attends meetings and completes required training.
• Occasionally directs helpers, assistants, seasonal employees, interns, or temporary employees.
• Performs other duties as assigned.

Requirements

• Graduation from an accredited college or university with a bachelor’s degree in criminal justice, sociology, psychology, human services, or a related field.
• OR an associate’s degree in the above fields plus two (2) years of work-related experience in criminal justice, law enforcement, social work, psychology, or a related field.
• OR a high school diploma or G.E.D. plus four (4) years of work-related experience in the fields listed above (substituted year-for-year for formal education).
• Work-related experience in criminal justice, law enforcement, social work, psychology, or a similar field.

Skills

• Comprehensive, practical knowledge of work processes.
• Ability to complete a broad range of tasks, sometimes complex, with minimal supervision.
• High level of tact and ability to respond to aggressive or stressful interpersonal interactions.
• Ability to de-escalate hostile or potentially violent situations.
• Strong written and verbal communication skills for report writing, court testimony, and stakeholder interactions.

Work Environment

• Occasional exposure to unpleasant environmental conditions, hazards, or risks.
• Occasional outside work.
• Office environment with potential exposure to hostile or irate individuals, communicable diseases, or bodily fluids.

Physical Requirements

• Exerting up to 35 pounds of force occasionally, up to 20 pounds frequently, and/or up to 20 pounds constantly to move objects.