Probation Case Administrator I - Fitchburg District Court

About the Role

Performs entry-level probation case data entry processes, runs data queries in Court Activity Record Information (CARI) system, compiles daily trial list, and provides administrative assistance within assigned office. Provides customer service to coworkers, lawyers, law enforcement, and the general public over the phone and in person. Case processing may be done using an electronic filing and/or case management system.

Responsibilities

• Provides customer service at front counter
• Answers incoming calls and directs calls to appropriate personnel
• Enters and updates restraining orders
• Receives, dates, stamps, sorts, and distributes incoming mail
• Processes outgoing mail
• Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures
• Pulls folders for court sessions
• Updates CARI's with upcoming continuance date and depositions
• Provides assistance to attorneys, litigants, and law enforcement personnel
• Responds to routine requests for information concerning cases, scheduling, and court procedures
• May assist with filling out forms and applications, scheduling, and informing of court procedures
• Retrieves criminal records, enters initial data, and updates records and orders in various automated system
• Assists Probation Officers with closing of cases, including maintaining documents, updating MassCourts and intakes, and ensuring orders are included
• Opens case assignments and provides all relevant documentation to Probation Officer
• Runs indigency reports to assist Probation Officers for recommendation of appointment of counsel
• Verifies daily list with the Clerk-Magistrate's office, and prepares all needed documents for the Probation officer assigned
• Requests information from other agencies, departments, and or courts
• Determines identity issues with records and requests mergers or correction of probation records
• Maintains statistical data concerning case processing activities
• Performs other duties as required

Qualifications

• High School diploma or G.E.D. equivalency
• One (1) year of related work experience
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications

Knowledge, Skills, and Abilities

• Knowledge of modern office equipment and technology, including computers and applicable software
• Skill in organization and time management
• Customer service
• Attention to detail
• Ability to establish effective working relationships with others, including other state agencies and court departments
• Ability to prepare clear and accurate reports
• Ability to maintain appropriate records
• Ability to maintain confidentiality of information
• Ability to communicate effectively, both orally and in writing
• Ability to work independently and follow oral and written instructions
• Ability to learn Departmental and court policies and procedures
• Ability to learn CARI system
• Ability to learn data entry procedures

Pay

• Grade 7S Entry Level Pay: $48,584.90
• Pay Range Maximum: $65,931.32
• Starting Pay: $48,584.90
• This position is designated as a Union position. All new hires must start at the entry level rate for this role per the collective bargaining agreement/MOA with OPEIU, Local 6. Pay may advance within the salary band according to the CBA/MOU.

Working Conditions

Work is frequently performed in office or similar indoor environments and is occasionally performed in warehouses or file/storage environments.

Physical Demands

This position requires light work: Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.

This response is AI-generated, for reference only.