Probation Case Administrator I - Springfield District Court

Position Summary

Performs entry-level probation case data entry processes, runs data queries in Court Activity Record Information (CARI) system, compiles daily trial list, and provides administrative assistance within assigned office. Provides customer service to coworkers, lawyers, law enforcement, and the general public over the phone and in person.

Essential Functions And Responsibilities

• Provides customer service at front counter. Answers incoming calls and directs calls to appropriate personnel.
• Enters and updates restraining orders.
• Sends and receives mail. Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures.
• Pulls folders for court sessions. Updates CARI's with upcoming continuance date and depositions.
• Provides assistance to attorneys, litigants, and law enforcement personnel. Responds to routine requests for information concerning cases, scheduling, and court procedures.
• Affixes initial data to criminal records and updates records and orders in various automated systems.
• Aids Probation Officers with closing of cases, including maintaining documents, updating MassCourts and intakes, and ensuring orders are included.
• Opens case assignments and provides all relevant documentation to Probation Officer. Runs indigency reports to assist Probation Officers for recommendation of appointment of counsel.
• Verifies daily list with the Clerk-Magistrate's office, and prepares all needed documents for the Probation officer assigned. Requests information from other agencies, departments, and or courts; Determines identity issues with records and requests mergers or correction of probation records; Maintains statistical data concerning case processing activities.
• Performs other duties as required.

Job Competencies

• Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court.
• Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.
• Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording those opportunities to those they supervise as scheduling permits.
• Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
• Applied Knowledge: Demonstrates ability with MS Office and other business technologies and can properly support the administration of departmental policies, procedures, and initiatives with an attention to detail.
• Problem Solving: Accurately assesses common operational problems and recommends and facilitates appropriate solutions.
• Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.
• Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals.

Minimum Requirements

• High School diploma or G.E.D. equivalency
• One (1) year of related work experience