Pro Shop & Guest Experience Manager

About the Role

Sunset Hill Shooting Range is an outdoor entertainment experience where many guests handle a firearm for the first time. The Pro Shop manager creates an exceptional guest experience while running a professional, organized, and profitable retail operation.

Responsibilities

• Oversee the Pro Shop team that welcomes guests, explains how the range works, checks customers in, and answers questions.
• Help first‑time shooters feel comfortable and manage walk‑ins during busy periods.
• Maintain a visible, front‑line leadership presence, leading the team from the front rather than from behind a desk.
• Create and sustain a customer‑service culture through training, coaching, setting expectations, and handling customer concerns.
• Keep energy high during busy periods so customers never feel like an inconvenience.
• Schedule staff, open and close registers, handle cash reconciliation, and ensure accurate cash handling.
• Manage merchandising, inventory awareness, and maintain professional retail standards.
• Identify and implement ways to increase sales and improve the Pro Shop while keeping the focus on great conversations and experiences.
• Lead, coach, and hold employees accountable to high standards, fostering development and ownership.

Requirements

• Outgoing, approachable personality comfortable engaging with a wide range of guests—from first‑time shooters to experienced groups.
• Strong customer‑service mindset that makes people feel welcome, important, and excited.
• Significant retail experience, preferably including supervision or management responsibilities.
• Energy and enthusiasm that set a positive tone for the team.
• Ability to start conversations, build rapport with strangers, and understand how small interactions shape the overall experience.
• Proven ability to lead, coach, and hold employees accountable to high standards.
• Calm, positive, and solution‑focused demeanor during busy periods.
• Self‑starter who notices what needs to be done and takes ownership without waiting for direction.
• Understanding of sales, merchandising, and inventory management.
• Organized, dependable, and detail‑oriented.
• Potential and desire to grow into senior management (Assistant General Manager or General Manager).
• Firearms experience is a plus but not required; the ability to lead people and deliver an exceptional guest experience is essential.

Schedule

Full‑Time Thursday – Monday. Pro Shop Hours: 10:00 AM – 5:00 PM. Typical Operating Hours: 9:30 AM – 6:00 PM. Closed Tuesdays & Wednesdays.