Pro Services Support Technician

EcoWater Systems LLC, part of the global industrial organization Marmon Holdings—a Berkshire Hathaway company—is the world’s largest manufacturer of highly engineered, in-home water softening and drinking water solutions. With headquarters in Eagan, MN, and manufacturing and test engineering facilities in northern Mississippi, EcoWater serves North America through four channels: dealer, retail, wholesale/trade, and e-commerce/Direct-to-Consumer. As part of Marmon’s Water group, you’ll contribute to a culture of innovation, empowerment, and impact.

About the role

The Pro Services Team provides multi-channel (phone, email, chat) technical support for residential and commercial water treatment systems, assisting dealers, wholesalers, retailers, installers, servicers, and end customers. As a Pro Services Support Technician, you’ll leverage your expertise in problem water and solutions to deliver technical support, troubleshooting, system sizing, product quotes, and resolutions for common water issues.

Responsibilities

• Provide technical support and troubleshooting via phone, email, and chat for water softeners, filters, and reverse osmosis systems.
• Assist with system sizing, product quotes, pricing, and solutions for problem water issues.
• Troubleshoot Wi-Fi connected systems and track reported issues from consumers, dealers, and wholesalers.
• Support quality control and product development by identifying, reporting, and following up on product concerns.
• Assist in developing knowledge articles for product support issues and resolutions.
• Provide guidance and support to new technicians and customer service representatives.

Requirements

• 2+ years of water treatment installation and servicing experience or 2+ years of technical support for in-home services (HVAC, plumbing, electrical, etc.).
• WQA Certification strongly preferred but not required.
• Strong problem-solving skills and ability to prioritize tasks effectively.
• Customer-focused with a commitment to ensuring satisfaction.
• Excellent communication skills—ability to share information clearly, engagingly, and in a timely manner.
• Results-driven with a strong work ethic and quality outcomes.
• Proficient computer skills.

Work Environment

• Ability to work shifts between 7:30 AM and 5:30 PM CST.
• Must be in the office at least 4 days a week (Monday, Tuesday, Wednesday, and Thursday).
• Minimal travel required (<10%).

Pay

$25.20 - $30.80 per hour.

Benefits

Comprehensive benefits package including medical, dental, vision, and 401k matching.