PRO Services Specialist
Floor & Decor · Lutz, FL · 2 wk ago
OTHR$15.1/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, legal, etc. Must preserve all substantive info.
Let's parse the posting.
Content:
- Base Pay: "This role has a minimum base pay from $15.10 per hour with higher starting pay available based on experience."
- Purpose: "Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers."
- Minimum Eligibility Requirements: list: High School diploma or equivalent. Associate Degree or higher is a plus. 1 year in retail or wholesale contractor sales, service, supply and/or professional installation. Strong written and verbal communication skills. Experience with Salesforce / CRM software is a plus. Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
- Essential Job Functions: a long list of duties.
- Working Conditions (travel & environment): includes hourly, may exceed 8 hours, travel up to 20%, exposure to warehouse environment, moving vehicles, noise moderate to noisy, medium work details, etc.
- Store Hours: Monday - Friday 7:00 AM - 8:00 PM etc. Pickup Hours.
- Benefits & Rewards: list of benefits.
- Equal Employment Opportunity boilerplate to remove.
We need sections: About the role (purpose), Responsibilities (essential job functions), Requirements (minimum eligibility), Qualifications (maybe combine with requirements?), Skills (maybe include communication, Salesforce, bilingual), Benefits, Pay, Schedule.
We must not create sections with filler like "commensurate with experience". We have actual pay info: base pay $15.10 per hour with higher starting pay based on experience. That's specific enough for Pay section.
Schedule: we have store hours and pickup hours. That's schedule info.
Benefits: we have list.
We need to avoid duplication. Also need to remove navigation/legal/EEO etc. So we will strip the EEO paragraph.
Also remove "Note: Floor & Decor considers all applicants..." etc.
Also remove "This job description does not constitute an employment agreement..." etc.
Also remove "Store Hours Monday - Friday..." etc but we keep schedule.
We need to preserve all substantive info: purpose, responsibilities, minimum eligibility, essential job functions, working conditions, benefits, store hours/pickup hours, base pay.
We need to format as HTML with
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, legal, etc. Must preserve all substantive info.
Let's parse the posting.
Content:
- Base Pay: "This role has a minimum base pay from $15.10 per hour with higher starting pay available based on experience."
- Purpose: "Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers."
- Minimum Eligibility Requirements: list: High School diploma or equivalent. Associate Degree or higher is a plus. 1 year in retail or wholesale contractor sales, service, supply and/or professional installation. Strong written and verbal communication skills. Experience with Salesforce / CRM software is a plus. Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
- Essential Job Functions: a long list of duties.
- Working Conditions (travel & environment): includes hourly, may exceed 8 hours, travel up to 20%, exposure to warehouse environment, moving vehicles, noise moderate to noisy, medium work details, etc.
- Store Hours: Monday - Friday 7:00 AM - 8:00 PM etc. Pickup Hours.
- Benefits & Rewards: list of benefits.
- Equal Employment Opportunity boilerplate to remove.
We need sections: About the role (purpose), Responsibilities (essential job functions), Requirements (minimum eligibility), Qualifications (maybe combine with requirements?), Skills (maybe include communication, Salesforce, bilingual), Benefits, Pay, Schedule.
We must not create sections with filler like "commensurate with experience". We have actual pay info: base pay $15.10 per hour with higher starting pay based on experience. That's specific enough for Pay section.
Schedule: we have store hours and pickup hours. That's schedule info.
Benefits: we have list.
We need to avoid duplication. Also need to remove navigation/legal/EEO etc. So we will strip the EEO paragraph.
Also remove "Note: Floor & Decor considers all applicants..." etc.
Also remove "This job description does not constitute an employment agreement..." etc.
Also remove "Store Hours Monday - Friday..." etc but we keep schedule.
We need to preserve all substantive info: purpose, responsibilities, minimum eligibility, essential job functions, working conditions, benefits, store hours/pickup hours, base pay.
We need to format as HTML with headings and - for lists,
for prose.
We need to decide which sections to include.
Potential sections:
- About the role (purpose)
- Responsibilities (essential job functions)
- Requirements (minimum eligibility)
- Qualifications (maybe combine with requirements? but we could separate: Requirements = education/experience; Qualifications = skills/plus; but we can also just have Requirements and Skills.)
- Skills (communication, Salesforce, bilingual)
- Benefits
- Pay
- Schedule
We must not create sections with no real content. All have content.
We need to ensure we don't repeat info.
Let's extract each piece.
About the role (purpose): The paragraph starting "Floor & Decor strives...". Could also include that it reports to PRO Services Manager etc. That's part of purpose.
Responsibilities: The essential job functions list. That's a long list; we can put each as
- .
Requirements: Minimum Eligibility Requirements list.
Skills: maybe include "Strong written and verbal communication skills.", "Experience with Salesforce / CRM software is a plus.", "Bilingual in Spanish or the most dominant language in the Store trade-area is a plus." Also maybe "Associate Degree or higher is a plus." but that's more qualification.
But we already have requirements list includes education and experience. Could treat that as Requirements. Skills separate.
Qualifications: maybe not needed if we have Requirements and Skills. But we could include Qualifications for "Associate Degree or higher is a plus." but that's already in requirements as a plus. Might be redundant.
Better to have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule.
We also have Working Conditions (travel & environment). Could be part of Responsibilities or a separate section like Working Conditions. The instructions say use headings for section headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. They didn't list Working Conditions but we could include if we think it's substantive. However they said "Prefer a few substantive sections over many thin ones." Working conditions could be merged into Responsibilities or maybe a separate section but not listed as allowed heading. The allowed headings list is given as examples; we could still add other headings? The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are typical but not exclusive? It says "use for section headings (e.g. ...)" meaning we should use those headings for sections. Likely we should stick to those headings. So we should not create a Working Conditions heading; we can incorporate that info into Responsibilities or maybe Schedule? But schedule is separate. Working conditions includes travel, environment, physical demands. Could be part of Responsibilities (maybe as a subsection). But we can also include under Responsibilities as bullet points.
Thus we will incorporate working conditions details into Responsibilities list.
Now Benefits: we have list.
Pay: base pay.
Schedule: store hours and pickup hours.
Now we need to remove duplication: The purpose paragraph also mentions "Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers." That's essentially a responsibility; but we already have responsibilities list. We could keep that in About the role or move to responsibilities. To avoid duplication, we could keep the purpose paragraph as About the role (excluding the primary responsibilities sentence) and keep that sentence in responsibilities. But the instruction says preserve ALL substantive information; we can keep it in both places? That would be duplication. Better to split: About the role includes the purpose and reporting line; responsibilities list includes the rest.
Let's extract purpose paragraph: "Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities." That's about the role.
Then the sentence "Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers." could be first responsibility.
Now essential job functions list: many bullet points.
We'll combine that sentence with the list.
Now Minimum Eligibility Requirements list: we have:
- High School diploma or equivalent.
- Associate Degree or higher is a plus.
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
- Strong written and verbal communication skills.
- Experience with Salesforce / CRM software is a plus.
- Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
We could split: Requirements: education and experience (High School diploma or equivalent, 1 year experience). Qualifications: Associate Degree or higher is a plus, Experience with Salesforce / CRM software is a plus, Bilingual... plus. Skills: Strong written and verbal communication skills.
But the instruction says prefer few substantive sections over many thin ones. So maybe combine Requirements and Qualifications into one Requirements section, and Skills separate.
Thus:
- Requirements: Education/experience plus plus items.
- Skills: Communication skills.
But we also have "Strong written and verbal communication skills." could be a skill.
Thus:
Requirements (education/experience plus plus): High School diploma or equivalent; Associate Degree or higher is a plus; 1 year in retail or wholesale contractor sales, service, supply and/or professional installation; Experience with Salesforce / CRM software is a plus; Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
Skills: Strong written and verbal communication skills.
Alternatively, we could put communication skill under Requirements as well. But we need a Skills section per heading list. Let's do Skills.
Now Benefits: list:
- Bonus opportunities & career advancement opportunities at every level
- Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
- Work-life Balance, Including Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
We'll make each as
- .
Pay:
Base pay: minimum $15.10 per hour, with higher starting pay available based on experience.
Schedule: we have store hours and pickup hours. Could combine: Store Hours: Monday‑Friday 7:00 AM‑8:00 PM; Saturday 8:00 AM‑7:00 PM; Sunday 10:00 AM‑6:00 PM. Pickup Hours: Monday‑Friday 7:00 AM‑7:00 PM; Saturday 8:00 AM‑7:00 PM; Sunday 10:00 AM‑6:00 PM.
Now Responsibilities: combine the primary responsibilities sentence and essential job functions list.
Essential job functions list items:
- Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
- Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
- Collaborate with the Store Team to identify PROs in our Store.
- Maintain extensive knowledge about Floor & Decor products.
- Train and support the Store Team on how to use our selling process.
- Understand our PRO business to educate our PRO customers and expand their participation.
- Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
- Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
- Coordinate and assist with PRO Customers in-store activities.
- Collaborate in all store initiatives.
- Demonstrate ability to make effective program and benefit presentations.
- Must possess excellent customer service skills and be results oriented.
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
- Ability to multi-task, meet deadlines, and work in a fast-paced environment.
- On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
- Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
Also we have Working Conditions (travel & environment) details: hourly, may exceed eight hours, travel up to 20%, exposure to warehouse environment and moving vehicles, noise moderate to noisy, medium work details (lifting etc.), use hands/fingers, occasionally stand/walk/reach/climb/balance/stoop/kneel/crouch/crawl.
We could incorporate those as responsibilities as well (maybe under Responsibilities). But they are more about working conditions. However we don't have a separate heading for Working Conditions; we could add them to Responsibilities as bullet points.
Thus Respons
- for lists,
for prose. We need to decide which sections to include. Potential sections: - About the role (purpose) - Responsibilities (essential job functions) - Requirements (minimum eligibility) - Qualifications (maybe combine with requirements? but we could separate: Requirements = education/experience; Qualifications = skills/plus; but we can also just have Requirements and Skills.) - Skills (communication, Salesforce, bilingual) - Benefits - Pay - Schedule We must not create sections with no real content. All have content. We need to ensure we don't repeat info. Let's extract each piece. About the role (purpose): The paragraph starting "Floor & Decor strives...". Could also include that it reports to PRO Services Manager etc. That's part of purpose. Responsibilities: The essential job functions list. That's a long list; we can put each as
- .
Requirements: Minimum Eligibility Requirements list.
Skills: maybe include "Strong written and verbal communication skills.", "Experience with Salesforce / CRM software is a plus.", "Bilingual in Spanish or the most dominant language in the Store trade-area is a plus." Also maybe "Associate Degree or higher is a plus." but that's more qualification.
But we already have requirements list includes education and experience. Could treat that as Requirements. Skills separate.
Qualifications: maybe not needed if we have Requirements and Skills. But we could include Qualifications for "Associate Degree or higher is a plus." but that's already in requirements as a plus. Might be redundant.
Better to have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule.
We also have Working Conditions (travel & environment). Could be part of Responsibilities or a separate section like Working Conditions. The instructions say use headings for section headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. They didn't list Working Conditions but we could include if we think it's substantive. However they said "Prefer a few substantive sections over many thin ones." Working conditions could be merged into Responsibilities or maybe a separate section but not listed as allowed heading. The allowed headings list is given as examples; we could still add other headings? The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are typical but not exclusive? It says "use
for section headings (e.g. ...)" meaning we should use those headings for sections. Likely we should stick to those headings. So we should not create a Working Conditions heading; we can incorporate that info into Responsibilities or maybe Schedule? But schedule is separate. Working conditions includes travel, environment, physical demands. Could be part of Responsibilities (maybe as a subsection). But we can also include under Responsibilities as bullet points. Thus we will incorporate working conditions details into Responsibilities list. Now Benefits: we have list. Pay: base pay. Schedule: store hours and pickup hours. Now we need to remove duplication: The purpose paragraph also mentions "Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers." That's essentially a responsibility; but we already have responsibilities list. We could keep that in About the role or move to responsibilities. To avoid duplication, we could keep the purpose paragraph as About the role (excluding the primary responsibilities sentence) and keep that sentence in responsibilities. But the instruction says preserve ALL substantive information; we can keep it in both places? That would be duplication. Better to split: About the role includes the purpose and reporting line; responsibilities list includes the rest. Let's extract purpose paragraph: "Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities." That's about the role. Then the sentence "Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers." could be first responsibility. Now essential job functions list: many bullet points. We'll combine that sentence with the list. Now Minimum Eligibility Requirements list: we have: - High School diploma or equivalent. - Associate Degree or higher is a plus. - 1 year in retail or wholesale contractor sales, service, supply and/or professional installation. - Strong written and verbal communication skills. - Experience with Salesforce / CRM software is a plus. - Bilingual in Spanish or the most dominant language in the Store trade-area is a plus. We could split: Requirements: education and experience (High School diploma or equivalent, 1 year experience). Qualifications: Associate Degree or higher is a plus, Experience with Salesforce / CRM software is a plus, Bilingual... plus. Skills: Strong written and verbal communication skills. But the instruction says prefer few substantive sections over many thin ones. So maybe combine Requirements and Qualifications into one Requirements section, and Skills separate. Thus: - Requirements: Education/experience plus plus items. - Skills: Communication skills. But we also have "Strong written and verbal communication skills." could be a skill. Thus: Requirements (education/experience plus plus): High School diploma or equivalent; Associate Degree or higher is a plus; 1 year in retail or wholesale contractor sales, service, supply and/or professional installation; Experience with Salesforce / CRM software is a plus; Bilingual in Spanish or the most dominant language in the Store trade-area is a plus. Skills: Strong written and verbal communication skills. Alternatively, we could put communication skill under Requirements as well. But we need a Skills section per heading list. Let's do Skills. Now Benefits: list: - Bonus opportunities & career advancement opportunities at every level - Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program - Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria) - Work-life Balance, Including Paid vacation and sick time for eligible associates - Paid holidays plus a personal holiday - Paid Volunteer Time Off that starts on Day 1 We'll make each as
- .
Pay:
Base pay: minimum $15.10 per hour, with higher starting pay available based on experience.
Schedule: we have store hours and pickup hours. Could combine:Store Hours: Monday‑Friday 7:00 AM‑8:00 PM; Saturday 8:00 AM‑7:00 PM; Sunday 10:00 AM‑6:00 PM. Pickup Hours: Monday‑Friday 7:00 AM‑7:00 PM; Saturday 8:00 AM‑7:00 PM; Sunday 10:00 AM‑6:00 PM.
Now Responsibilities: combine the primary responsibilities sentence and essential job functions list. Essential job functions list items: - Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers. - Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations. - Collaborate with the Store Team to identify PROs in our Store. - Maintain extensive knowledge about Floor & Decor products. - Train and support the Store Team on how to use our selling process. - Understand our PRO business to educate our PRO customers and expand their participation. - Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP. - Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card. - Coordinate and assist with PRO Customers in-store activities. - Collaborate in all store initiatives. - Demonstrate ability to make effective program and benefit presentations. - Must possess excellent customer service skills and be results oriented. - Strong interpersonal skills to interact effectively at all levels and across diverse cultures. - Ability to multi-task, meet deadlines, and work in a fast-paced environment. - On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities. - Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives. Also we have Working Conditions (travel & environment) details: hourly, may exceed eight hours, travel up to 20%, exposure to warehouse environment and moving vehicles, noise moderate to noisy, medium work details (lifting etc.), use hands/fingers, occasionally stand/walk/reach/climb/balance/stoop/kneel/crouch/crawl. We could incorporate those as responsibilities as well (maybe under Responsibilities). But they are more about working conditions. However we don't have a separate heading for Working Conditions; we could add them to Responsibilities as bullet points. Thus Respons